REVELxp - Assistant General Manager, Rhino Sports & Entertainment, Baylor

REVELxp•Waco, TX

1d•Hybrid

About The Position

REVELXP is a premier sports hospitality company that partners with college and professional teams and major sporting events to deliver exceptional fan experiences. We offer full-service tailgates, premium hospitality events, and exclusive ticket packages. In addition to managing fan experience offerings, we also provide comprehensive hospitality solutions including event staffing, event management, premium hospitality management, and venue installations. We are growing rapidly and seek goal-oriented, purpose-driven, high-energy individuals to join our team. REVELXP was created to reimagine and redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands globally. We believe sports play a powerful, community-building role in society and aim to amplify the social experience around gameday. Our fast-paced, fun environment fosters true partnerships with professional sports properties. The REVELXP team seeks innovative self-starters who want to reshape fan experiences nationwide. We operate based on core values: service, entrepreneurship, and joy.

Requirements

Bachelor’s degree
Minimum of one year of office management experience
Demonstrated effective verbal and written communication skills
Comfortable working with large groups in a fast-paced environment
Possess a passion for customer service
Lead by example professionally and personally
Strong proficiency in Microsoft Office (Word and Excel)
Ability to respond to change in a positive and productive manner
Demonstrate organization and attention to small, critical details
Ability to handle multiple tasks
Ability to operate in a quick, energetic manner
Excellent problem-solving and negotiation skills
Ability to stand and walk for extended periods during events
Ability to lift and carry items up to 40 pounds (e.g., event materials, signage)
Ability to bend, stoop, and reach
Manual dexterity to handle event materials and technology
Ability to work in varied environmental conditions, including outdoor spaces
Good visual acuity and attention to detail
Ability to travel to event sites, as needed

Responsibilities

Assist the General Manager in the oversight, management, and operation of events at a designated location.
Responsible for office administration, scheduling of meetings, and overall office management.
Help recruit local staff, hire qualified individuals, and provide training based on company service excellence standards.
Assist in the management of the team and event operations at the venue on event days.
Support an exciting and multi-faceted portfolio of events, providing leadership to event management staff while delivering operational excellence with unsurpassed customer service.
Help cultivate and grow the business.
Provide administrative support in the overall operation of events.
Communicate regularly with the REVELXP Staffing Operations Management Team to provide updates on internal and external account operations.
Support the General Manager to build, maintain, and nourish constructive relationships with clients and identify and grow new business relationships.
Assist in large-scale staff training on company and client’s venue standards, including Venue Breakouts, Emergency management, Customer Service, Positive Team Environment, and Staff Job Duties.
Create and track all event invoices at the account using the REVELXP workforce management solution system.
Ensure compliance with all company administrative policies and procedures.
Manage account budgets, reporting, invoicing, onboarding processes, time processes, and communication for all clients and groups within the account.