General Manager - Hard Rock Cafe

Hard Rock Hotel & Casino Ottawa • Rockford, IL

3d • $90,000 - $135,000 • Onsite

About The Position

General Manager is the senior business leader in the cafe responsible for upholding all brand standards and core values, while meeting or exceeding Hard Rock’s business objectives. Responsible for asset management of the entire facility, the General Manager is expected to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business’ full potential in the market.

Requirements

• Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations.
• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• Must successfully pass background check.
• Must be at least twenty-one (21) years of age.
• Proficient in MS Office Computer applications.
• Ability to sustain a high level of confidentiality and professionalism.
• Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.
• Knowledge of pertinent federal, state, and local laws, codes, and regulations.
• Knowledge of management of a high-volume restaurant, bar, or similar business.
• Knowledge of standard safety and sanitation practices for food and beverage service.
• Knowledge of applicable computer systems.
• Knowledge of various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.
• Knowledge of service, service etiquette, and standard service practices for full-service restaurants.
• Ability to present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
• Genuinely and enthusiastically have an aptitude for serving people.
• Demonstrate strong problem-solving skills through ability to diagnose and implement solutions

Nice To Haves

• Bachelor’s Degree in HRM or Culinary preferred.
• Multiple language abilities a plus, fluency in English required.

Responsibilities

• Demonstrates the ability to grow the business by generating consistent year-over-year entrée count growth.
• Manages the business in a sustainable manner that meets or exceeds agreed upon financial and other business goals, while adhering to all Hard Rock’s brand standards and core values.
• Attains a level of top-line sales performance that ranks as #1 in your marketplace competitive set.
• Communicates a clear direction to your team by understanding the business’ strengths, weaknesses and opportunities.
• Empowers their team with a consistent mission regarding cafe goals to achieve desired results.
• Works cross-functionally so that your team executes all systems and processes to consistently deliver all products and services to brand standards.
• Builds a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the cafe.
• Champions change, ensuring all local and company initiatives are implemented successfully.
• Fosters an environment of customer advocacy in which all team members put the guest first in very situation.
• Sets standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking system.
• Is responsive and hospitable to guest feedback from all sources, including social media and email.
• Attracts and retains the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
• Clearly defines goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.
• Actively nurtures their team’s development and advancement along well-defined career paths.
• Consistently demonstrates that you have an enduring passion for their own continuous learning and professional development.

Benefits

• Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
• Benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager