General Manager - Park Meadows, CO

Petco • Park Meadows, CO

1d • Onsite

About The Position

The General Manager leads a high-performing Pet Care Center, putting pets first while inspiring partners, delighting customers, and delivering strong business results. The role is accountable for people, performance, and process, and requires modeling effective leadership, building engaged teams, driving profitable growth, and maintaining high standards for animal care, safety, and customer experience.

The General Manager champions humane animal care and a welcoming environment for pets and pet parents; recruits, trains, coaches, and develops an inclusive team; and owns the business by driving sales, profitability, and operational excellence. The role also represents Petco through local events, adoption initiatives, and community partnerships.

This role is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor. Work is mostly indoors, though occasional duties may take place outside the center for bank deposits, merchandise transport, or community events. The position requires frequent standing and walking, bending, kneeling, reaching, lifting, and moving merchandise, supplies, or animals weighing up to 50 pounds. It includes regular customer interaction, cashiering, and point-of-sale transactions, and working near animals, animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

• At least 3 years of management experience; retail leadership is preferred.
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• Genuine passion for pets and customer service.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• Ability to work near animals and exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

• Retail leadership experience.
• High school diploma or GED.

Responsibilities

• Champion the health, safety, and humane care of animals and ensure Petco standards and policies are consistently met.
• Create a welcoming, supportive environment for pets and pet parents.
• Build and lead an inclusive, energized team that delivers exceptional service.
• Attract, hire, train, coach, and develop talent across roles in the Pet Care Center.
• Create a positive, collaborative culture where partners feel engaged, supported, and empowered.
• Coach in the moment, celebrate successes, and make work meaningful and fun.
• Drive sales growth, profitability, and operational excellence.
• Analyze financial and operational results, identify opportunities, and take action to improve performance.
• Manage labor, payroll, and expenses to maximize productivity and results.
• Execute merchandising, inventory, and operational processes to brand and safety standards.
• Represent Petco in the community through local events, adoption initiatives, and partnerships.
• Develop a strong leadership bench and succession plan.
• Lead performance management, coaching, and accountability for all partners.
• Promote continuous learning, growth, and career development.
• Foster teamwork, inclusion, and shared ownership.
• Meet or exceed sales, profitability, and operational goals.
• Use Petco tools, programs, and insights to grow the business.
• Review and act on reporting, audits, and Pet Care Center visits.
• Ensure safe opening and closing procedures and adherence to security protocols.
• Maintain store appearance, cleanliness, and safety standards.
• Protect pets, partners, and merchandise through loss prevention and inventory controls.
• Complete administrative, payroll, and inventory tasks accurately and on time.
• Regularly engage with customers on the sales floor, provide assistance, and perform cashiering and point-of-sale transactions.

Benefits

• Growth opportunities through development programs and career pathways.
• Health and financial benefits, 401(k), incentives, and paid time off (PTO); details are provided through Petco Total Rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED