Oxford Suites Pendleton - General Manager
About The Position
Oxford Collection is seeking an experienced General Manager to lead our Oxford Suites Pendleton property. The ideal candidate is a hands-on hospitality leader passionate about developing teams, delivering exceptional guest experiences, and driving strong operational and financial results. This role will have full oversight of the Pendleton property, including team development, financial performance, guest satisfaction, property standards, and overall hotel operations. The successful candidate will also partner closely with our sales leadership to strengthen local account relationships, identify new business opportunities, build community partnerships, and grow Oxford Suites' presence within the Pendleton market. We are looking for a leader with strong financial acumen, a keen eye for detail, a commitment to operational excellence, and the ability to balance strategic leadership with being actively engaged in the day-to-day operation. If you are ready to lead a great team and make a meaningful impact at Oxford Suites Pendleton, we would love to hear from you!
Requirements
- High school diploma or equivalent required
- At least three progressive experience in a hotel or related hospitality field
- Must be a United States citizen or possess a valid work permit
- Must have valid drivers license and meet company driving standards
- Must have strong computer skills
- Must have excellent organization and time management skills
Nice To Haves
- Two or four year college degree preferred
- Prior General Manager experience preferred
Responsibilities
- Oversees daily operations of the hotel overall ensuring the property meets sanitation and cleanliness standards.
- Evaluation and control of operating costs including expense management, labor cost control, budgeting and forecasting.
- Communicate and investigates all employee and guest safety and other incidents.
- Completes monthly and quarterly budget and P&L reviews.
- Monitor financial performance, analyze reports including P&L’s, implement cost controls, maximizing profitability through revenue management and efficient operations.
- Collaborate with the sales and marketing team to drive occupancy and revenue, identifying market trends and opportunities for growth.
- Reviews invoice details, collections and reconciliations.
- Audits and corrects any discrepancies within the reservation system.
- Ensure smooth coordination among departments to deliver a seamless guest experience.
- Reviews and completes long and short-term goals of the hotel.
- Regularly inspects property for cleanliness and overall presentation of the hotel, reporting any areas needing attention, to leadership.
- Make suggestions for property improvements and capital expenditures.
- Conducts weekly management meetings, additionally participate in monthly department meetings.
- Continuous communication with home office.
- Provides support and coverage across departments as needed, including emergencies or unplanned staffing shortages.
- Completes and assigns the following processes to department managers: recruiting, hiring, training and employee development.
- Foster a culture of teamwork, service excellence, and accountability, Providing ongoing coaching, support, and performance evaluations.
- Communicate and investigate any issues with regards to employee relations; simultaneously communicating to home office.
- Oversees the Safety Program and assists with RTW program.
- Review schedule and completes payroll to ensure compliance with state and federal labor laws.
- Ensures operational continuity by assisting with shift coverage or duties during critical staffing gaps or absences.
- Responds to employee needs either via phone or on-site with professionalism and timeliness ensuring that support is available to all shifts as needed.
- Anticipate guest needs and seek out opportunities to enhance guest experiences through anticipatory service, recognition for special occasions, acknowledgement of repeat guest loyalty, and more.
- Ensure high levels of guest satisfaction through attentive service and prompt resolution of complaints.
- Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery methods.
- Monitor guest feedback and implement improvements based on reviews and suggestions.
- Continuously reviews staff overall training and customer service.
- Review and address daily activity logs with pertinent shift information and address as needed with leadership.
- Communicate effectively with all hotel staff to ensure smooth delivery of services.
- Actively available to support either via phone or on-site in the case of an emergency and assists in hotel operations during extenuating circumstances.
- Adhere to attendance policies and maintain regular availability for scheduled shifts.
- May participate in the hotel drivers program.
- Other duties as assigned.
Benefits
- Competitive pay and performance-based incentives
- Medical, dental, and vision coverage
- 401(k) with profit sharing
- Generous paid time off
- Exclusive discounts at our properties
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
