General Manager of Suites

Compass Group•Seattle, WA

2d•$88,000 - $95,000•Onsite

About The Position

The General Manager of Suites for Levy at Lumen Field is responsible for leading all aspects of Suites operations in our Premium Hospitality Department to deliver exceptional guest experiences, maximize partner satisfaction, and achieve financial goals. The role requires a seasoned hospitality leader with extensive experience in premium food and beverage, large-scale operations, and team development. This role supervises the Suites Manager and reports to the Director of Operations.

Requirements

A minimum of 5 years of progressive leadership in food & beverage or premium hospitality.
Proven track record managing premium operations with multimillion-dollar revenues and teams of 50+ staff.
Experience delivering exceptional guest experiences in high-volume, high-profile venues such as stadiums, arenas, convention centers, or luxury hotels.
Strong business and financial skills, including budget ownership, forecasting, and cost control.
Bachelor’s degree in hospitality management, business, or related field.
Intermediate to advanced computer literacy including Excel, databases, and event management systems.
Demonstrated success in developing leaders, building high-performing teams, and driving culture.
Excellent communication and relationship management skills with clients and stakeholders.

Responsibilities

Provide strategic leadership and day-to-day management for the Suites department.
Partner with the Director of Premium to elevate suite experiences for clients and guests.
Mentors, coaches, & guides the Suites Manager.
Actively participate in all BEO meetings.
Recruit, train, and mentor hourly union & non-union staff, building a culture of accountability and excellence.
Drive improvements in guest satisfaction, retention, and financial results.
Lead MLS and NFL season planning, budget development, and event readiness for high-profile events.
Build strong relationships with suite holders, partners, and VIP clientele.
Oversee menu design with the culinary team, aligning with trends, preferences, and cost goals.
Manage the Suites Management System for accurate reporting and tracking.
Partner with purchasing and culinary teams on procurement, vendor contracts, and inventory control.
Ensure compliance with payment, alcohol service, and food safety regulations.
Lead monthly reporting, forecasting, and financial action planning.
Conduct coaching, performance reviews, and succession planning for leadership staff.
Oversee safety training, compliance audits, and risk management.
Collaborate across departments to ensure seamless event execution.
Support other properties or premium operations as required.
Other duties as assigned.