General Manager

1-800-GOT-JUNK?•Grand Rapids, MI

11d•$80,000 - $85,000•Onsite

About The Position

Southwind is hiring a hands-on General Manager to lead its Grand Rapids, Michigan operation. The General Manager balances frontline service with strategic business leadership, spending roughly three days per week in the field working alongside the team on junk removal and customer service, and the remainder driving business growth and operational performance. The role oversees local sales and marketing, profitability, staffing, scheduling, fleet management, training, and safety. Compensation is a base salary of $80,000–$85,000 plus additional bonus potential.

Requirements

Demonstrated leadership experience.
Ability to read a profit and loss statement and make data-driven decisions to grow a business location.
Strong interpersonal communication skills, including the ability to communicate with executives and motivate frontline employees.
Willingness to perform physical work and take on hands-on tasks.

Nice To Haves

Experience in the service industry, logistics, or the military.
Bachelor’s degree; equivalent experience is also valued.

Responsibilities

Spend at least three days per week on trucks performing junk removal services alongside the frontline team and modeling high-quality service.
Coach team members in sales, safety, and efficiency while working in the field.
Represent the brand in the Grand Rapids community and ensure customer expectations are exceeded.
Develop and execute local marketing and sales strategies to grow the business in the Grand Rapids market.
Manage profit and loss, including labor costs, fleet maintenance, and profitability.
Recruit, hire, and mentor a high-performing team and foster accountability.
Oversee daily scheduling and fleet management while ensuring adherence to safety standards.