General Manager

Potbelly Corporate•Burlington, MA

12d•Onsite

About The Position

The General Manager is the leader of a Potbelly shop, responsible for creating an environment of belonging and teamwork for team members and customers. The role combines team leadership and development, shop operations, customer service, food safety, marketing, and financial performance. The General Manager is expected to spend 80–90% of their time on the shop floor in the Front of the House and work at least 45 hours per week.

Requirements

At least 18 years of age.
At least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred.
Meet state Food Safety requirements and obtain Food Safety Certification. After two unsuccessful attempts to pass, candidates are no longer eligible for a Leader role.
Friendly, customer-first mindset and ability to thrive in a fast-paced, energetic environment.
Strong written and verbal communication skills.
Problem-solving ability.
Open availability.
Ability to maintain deadlines and prioritize while running an effective shift.
Strong organizational skills and ability to multitask.
Comfort working in a busy kitchen environment; knife skills are a plus.
Ability to manage potential allergens including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
Ability to build and develop strong teams and handle conflict resolution.
Strong interviewing skills.
Ability to write effective schedules and maintain labor goals.
Microsoft Office skills.
Strong business acumen and ability to understand and interpret financial reports.
Ability to stand or walk for 8–9 hours or as needed.
Ability and stamina to work a minimum of 45 hours per week.
Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
Illinois employees must become food safety certified within 30 days of employment.

Nice To Haves

At least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility.
Knife skills.

Responsibilities

Train, coach, and develop shop team members and create development plans based on staff abilities.
Interview, select, and hire team members who represent Potbelly Values.
Develop and maintain a positive shop culture that supports attraction and retention.
Schedule Associates, Certified Trainers, and Shift Leaders effectively.
Keep the communication board updated with critical shop information and hold regular meetings with key shop staff.
Delegate tasks and ensure a high standard of execution.
Ensure security procedures and back-of-the-house procedural standards are followed.
Count drawers and follow daily cash-handling procedures.
Drive neighborhood shop marketing and promotions, including outside-the-shop recruiting and marketing.
Control cost of goods, variances, inventories, and assigned P&L line items.
Create a marketing plan and lead local shop marketing to increase sales, including community, school, local business, social, and nonprofit activities.
Spend 80–90% of work time on the shop floor in the Front of the House.
Maintain deadlines and prioritize while running an effective shift.
Comply with food, cleanliness, health, and safety standards.
Handle customer complaints and issues effectively.
Perform other duties as assigned.