General Manager

SPB Hospitality • Montgomery, AL

9d

About The Position

Krystal Restaurant General Managers balance strong leadership with delivering exceptional guest service while focusing on restaurant operations. They develop people, create great guest experiences, champion the brand, plan business operations, and maintain the facility. The General Manager creates an energetic, welcoming environment for restaurant teams and guests, and balances employee and guest experience with financial goals.

Requirements

• Excellent people leadership and guest service skills.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests, team members, and Above Restaurant Leaders.
• Ability to resolve issues in compliance with Krystal standards.
• Availability to work all shifts, weekends, and holidays.
• High school diploma or equivalent.
• Minimum of 3 years of management experience.
• Ability to lift up to 50 pounds of force frequently, carry products and boxes weighing no more than 50 pounds, kneel, follow proper lifting procedures, and consistently lift during product preparation, stocking, and inventory.
• Consistently handles product preparation.

Responsibilities

• Develop people by living the People First promise and PRIDE values, creating positive team energy, empowering and engaging team members, coaching and motivating leaders and staff, recruiting and developing talent, and recognizing strong performance.
• Create fresh, friendly, and fast guest experiences by role-modeling excellent service, setting expectations, addressing guest feedback, and observing operations from the guest perspective.
• Represent Krystal in the local community, build relationships, support local marketing and catering opportunities, and implement company-wide and local promotions, launches, and product samplings.
• Develop and maintain Krystal 9 operating systems; forecast sales and create schedules to meet quality, service, and cleanliness standards.
• Monitor business results, schedules, cash shortages, HACCP logs, inventory, food costs, and equipment inventory; place product orders and maintain inventory records.
• Create, communicate, implement, and follow up on operational and financial action plans; analyze sales and labor results during and after shifts; maintain brand standards for products, cleanliness, and service.
• Maintain a safe, sanitary, and appealing restaurant by monitoring compliance with health, safety, cleanliness, security, and fire requirements.
• Identify equipment problems, perform high-level troubleshooting, and seek maintenance support to keep restaurant equipment operational.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED