General Manager, Nova Guides
About The Position
Delaware North Parks and Resorts is hiring a General Manager to lead Nova Guides at Camp Hale in Red Cliff, Colorado. As the operational leader, you will drive revenue growth, operational excellence, and exceptional guest experiences across a premier outdoor recreation destination. We are seeking an inspiring, hands-on leader who thrives in dynamic environments, builds high-performing teams, and delivers unforgettable outdoor experiences. If you're ready to lead a one-of-a-kind adventure destination and make a lasting impact on guests, team members, and business performance, apply today and join Delaware North in creating unforgettable experiences in the heart of the Colorado Rockies.
Requirements
- Bachelor's degree or equivalent experience.
- At least five years of experience in hospitality or hotel management, including food service, lodging, and retail; preferably with experience in outdoor adventure and event management.
- Experience managing facilities maintenance and projects.
- Ability to develop and maintain transparent, effective, and positive relationships with key stakeholders.
- A commitment to excellence in guest service.
- Strong organization, communication, analytical, and team-building skills.
- Must possess a valid driver's license.
Nice To Haves
- A passion for the outdoors with familiarity of the safety standards, equipment maintenance, and emergency response practices essential in high-risk adventure settings is preferred
Responsibilities
- Lead all aspects of operations, including lodging, food and beverage, outdoor adventures, events, retail, sales and marketing, facilities, finance, and human resources.
- Champion a culture of safety, service excellence, and continuous improvement while developing high-performing teams and delivering exceptional guest experiences.
- Drive revenue growth and business performance through strategic planning, financial oversight, and operational execution.
- Build and maintain strong relationships with community partners, tourism organizations, and industry stakeholders.
- Ensure compliance with Delaware North policies, standards, and regulatory requirements while supporting daily operations.
- Operate company vehicles as needed to support business operations.
Benefits
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
- 50% off on meals on workdays
- 20% off retail shop items
- Free Family Day, offering free access to Jeeps, Snowmobiles, and Side-by-Sides twice yearly
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What This Job Offers
Job Type
Full-time
Career Level
Manager
