General Manager (Commercial Boilers)

D2B Groups•Anderson Township, OH

About The Position

The General Manager will take full operational and financial ownership of a commercial and industrial boiler contracting business. The role runs service, construction, and shop operations; owns the business’s financial results and monthly reporting; protects code certifications; and builds a durable leadership culture while retaining experienced field staff and long-standing customer relationships. The General Manager is expected to raise margins, tighten execution, and modernize systems without disrupting effective existing operations. This is a true P&L role covering budgeting, forecasting, job and divisional margins, work in progress, cash performance, pricing, and financial analysis. The position also owns operational execution, quality and code compliance, safety outcomes, team development, customer retention, and commercial growth. The General Manager supports the QC Manager and is responsible for ensuring that the organization maintains its certifications and complies with applicable boiler, pressure vessel, welding, and combustion-safety requirements. The role calls for a hands-on leader who can work with field teams and customers as well as present financial results and recommendations to ownership.

Requirements

At least 10 years of progressive operations leadership in commercial or industrial boiler, mechanical HVAC, power generation, or process piping contracting.
At least 5 years of direct P&L accountability.
Demonstrated experience in an R Stamp certified organization, including work under a Quality Control Manual, alongside an Authorized Inspector, and through a National Board review.
Working command of the ASME Boiler and Pressure Vessel Code and the National Board Inspection Code as they apply to repair, alteration, and new installation.
Track record of improving gross margin and operating income in a service-and-project business, with specific results to discuss.
Experience building financial reporting from operational data and presenting it credibly to an owner, board, or private equity sponsor.
Experience leading 15 or more employees across field and office functions, including hiring, development, and performance management.
Fluency with service management and ERP platforms, and ability to ensure the team uses them consistently.
Bachelor’s degree in engineering, construction management, business, or a related field, or an equivalent combination of trade credentials and operating experience.
Valid driver’s license and willingness to be present in the field and at customer sites throughout the territory.

Nice To Haves

Experience with combustion analysis, boiler efficiency testing, stack loss and thermal efficiency measurement, O2 trim, turndown optimization, and heat recovery.
Formal change management, Lean, or continuous improvement training.
Experience integrating an acquired business or establishing new systems and processes post-acquisition.

Responsibilities

Own the business P&L, including revenue, gross margin, overhead, and net results; lead annual budgeting, monthly forecasting, and variance reviews.
Build and defend the annual operating budget across service labor, preventive maintenance agreements, projects and retrofits, parts and equipment sales, rental, and shop work.
Manage gross margin by division and job, identifying and addressing mispriced work, unbilled work, warranty rework, overtime, and missed change orders.
Manage project work-in-progress and percentage-of-completion reporting, including over/under billings, cost-to-complete accuracy, and backlog quality.
Drive cash performance, including billing velocity, DSO, retainage recovery, unbilled revenue, and vendor terms.
Approve pricing, quoting standards, labor rates, and markup structures, and determine which work to pursue.
Produce and present a monthly financial package with budget variances, margins by revenue line, backlog and WIP schedules, cash flow and aging, and KPI dashboards with commentary.
Develop and monitor operating metrics, including technician utilization and labor efficiency, revenue per technician, first-time fix rate, callbacks, average service ticket, quote-to-close conversion, PM agreement renewals and attachment, and overtime.
Prepare capital-request business cases for fleet, tooling, shop capacity, and headcount, with payback and return expectations.
Develop customer-facing financial proposals for capital projects, including installed cost, projected fuel and efficiency savings, payback, lifecycle cost, and applicable utility incentives and rebates.
Enforce the Quality Control Manual, support the designated QC Manager, manage the Authorized Inspection Agency relationship, and lead preparation for triennial National Board reviews and renewal audits.
Govern the welding program, including ASME Section IX WPS, PQR, welder qualification currency, continuity logs, and coordination of nondestructive examination with third-party testing partners.
Ensure appropriate application of ASME Sections I, IV, and VIII Division 1, ASME CSD-1 controls, and NFPA 85 combustion safety practices.
Oversee field execution across service dispatch, project scheduling, manpower planning, procurement and equipment lead times, subcontractors, fleet, and shop throughput.
Own safety outcomes and related metrics, including TRIR, DART, and Experience Modification Rate; enforce lockout/tagout, confined-space, hot-work, and respiratory-protection disciplines.
Lead field service technicians, boilermakers and welders, project managers, estimators, dispatch, and administrative staff.
Introduce processes, measurement, and accountability in a way that the team can absorb, with careful sequencing and communication.
Build the succession bench; recruit, develop, and retain technicians; and own the apprenticeship and mentoring pipeline.
Set performance expectations, conduct consistent one-on-ones and reviews, coach employees, and address performance issues decisively.
Resolve customer conflicts, jobsite disputes, and internal friction while protecting margins.
Grow recurring revenue through preventive maintenance agreements and full-coverage service contracts; improve renewals and expand account scope.
Support estimating and bid strategy for larger installations and retrofits and participate in important customer accounts.
Position the company for efficiency-driven projects, including burner and controls upgrades, condensing economizers, boiler plant optimization, fuel conversions, and decarbonization retrofits.
Maintain relationships with OEMs, distributors, engineering firms, mechanical contractors, and property management groups.