Commercial General Manager

Mariani Landscape•Lake Bluff, IL

1d•$95,000 - $115,000

About The Position

Mariani Landscape is hiring a Commercial General Manager to lead a Branch in exceeding annual sales goals while maintaining high standards of sales execution, service delivery, and operational performance. The General Manager provides direct leadership to Client Representatives and Production and Enhancement Teams, aligning sales, operations, and service to meet client expectations and company objectives. The role has full operational and P&L responsibility for the Branch and oversees performance at direct and indirect levels. The General Manager develops and executes strategies to improve sales performance, operational efficiency, associate development, and business results. The position oversees sales, production, and customer service in its assigned service area, with emphasis on customer and associate satisfaction, effective use of manpower and resources, and the company’s long-term growth.

Requirements

Bachelor’s degree in Horticulture, Landscape Architecture, Business Administration, or a related field.
At least 10 years of experience in Landscape Maintenance and Maintenance Sales.
At least 5 years of leadership experience in the Landscape industry.
Knowledge of landscape terminology, plant materials, and installation techniques.
Strong ability to lead people and achieve results through others, often serving as a mentor to team members.
Ability to present information effectively to top management, associates, public groups, and prospective clients.
Ability to develop budgets and understand and interpret financials.
Ability to delegate appropriately to accomplish tasks efficiently and effectively.
Strong verbal and written communication skills for consistent communication with external clients and Mariani associates.
Strong attention to detail.
Flexibility to perform duties wherever volume requires.
Ability to deliver quality results under tight deadlines.
Accountability for work being performed and completed on schedule.

Responsibilities

Follow company policies, procedures, and work standards.
Lead the Branch in supporting profitable sales, quality workmanship, and high retention.
Maintain budgeted gross profit percentage on all accounts.
Ensure the sales team maintains client relationships.
Manage and participate in department sales and production budgets.
Report on Client Representatives’ sales and order activities.
Manage hours, efficiency, and service of all Production Teams within the Branch.
Manage policy deployment for quality, cost reduction, completion timelines, safety, customer satisfaction, employee relations, and performance measures.
Provide leadership for associate relations through effective communication with subordinate staff and Mariani management, and through training and development.
Ensure compliance with Mariani standards for cost control, waste reduction, quality, safety, and on-time deliverables.
Determine Branch headcount for the sales team based on business demand and seasonal cycles.
Hold regularly scheduled meetings with Sales and Production teams, promoting teamwork and open information flow.
Lead by example and support people, clients, and processes with respect, fairness, dignity, and enthusiasm; establish improvement targets for safety, quality, cost, and delivery.
Manage and direct staff and oversee the direction, coordination, and evaluation of staff.
Evaluate work consistently and determine whether additional steps are needed to meet internal and external client expectations.
Maintain and enhance the Company’s image as an industry leader.
Maintain high standards of work quality.
Complete paperwork accurately and on time, including time-off requests, performance reviews, and other required information.
Participate in and contribute to Mariani initiatives.
Lead orientation and training for new team members.