General Manager

1-800-Got-Junk?•Grand Rapids, MI

11d•Onsite

About The Position

Southwind is hiring a hands-on General Manager to lead its Grand Rapids, Michigan operation. The role combines frontline field leadership with strategic business management. The General Manager spends roughly three days per week on trucks performing junk removal alongside the team, coaching employees, and engaging with customers, and uses the remaining time to drive the location’s growth and operational performance. The position oversees customer service, local marketing and sales, profitability, team development, scheduling, fleet management, and safety.

Requirements

Proven track record in a leadership role.
Ability to read a profit and loss statement and make data-driven decisions to grow the branch.
Strong interpersonal and communication skills, including the ability to communicate with executives and motivate frontline team members.
Willingness to perform physical work and take on a variety of tasks.
Bachelor’s degree preferred; equivalent experience is highly valued.

Nice To Haves

Experience in the service industry, logistics, or the military.
Bachelor’s degree.

Responsibilities

Spend at least three days per week on trucks performing junk removal services alongside the frontline team.
Coach team members in the field on sales, safety, and efficiency.
Represent the brand in the Grand Rapids community and ensure jobs exceed customer expectations.
Develop and execute local marketing and sales strategies to grow the Grand Rapids market.
Manage labor costs, fleet maintenance, and branch profitability.
Recruit, hire, and mentor a high-performing team and build a culture of accountability.
Oversee daily scheduling and fleet management while ensuring adherence to safety standards.