General Manager - Escondido

Better Buzz Coffee Company•Escondido, CA

1d•$32 - $35•Onsite

About The Position

The General Manager is the most senior leader within a Better Buzz café and is accountable for delivering a consistent, brand-defining guest experience, developing a high-performing team, and operating a profitable, compliant business. The role spends most of its time leading the team and managing café operations, while executing goals, solving problems, exercising sound judgment, and modeling excellence for guests, team members, and the wider Better Buzz community. The General Manager upholds Better Buzz Coffee’s mission by inspiring the team and community, elevating the coffee experience, and maintaining a fun, upbeat workplace. The selected candidate will complete eight weeks of training and assist across the market while awaiting assignment to a store. The assignment may be at a new opening or at another location to support the company’s growth. General Managers need open availability and are expected to work 45 hours per week. The position pays $32.00–$35.00 per hour based on a 45-hour work week, translating to roughly $79,000–$86,000 annually based on hours worked. General Managers may also earn a significant monthly bonus once awarded a location.

Requirements

At least 3 years of general management experience in a similar high-velocity, high-volume coffee or fast-casual environment.
Manager Food Safety Certification.
Open availability for days, nights, weekends, and holidays.
Availability to work 45 hours per week.
People-first leadership mindset and business-ownership mentality.
Ability to meet and execute key performance indicators and commitment to operational excellence.
Resiliency, endurance, adaptability, and a competitive spirit.

Nice To Haves

Associate degree.
Drive-thru experience.
Experience opening a new location.

Responsibilities

Build, lead, and develop Assistant General Managers, Lead Shift Supervisors, Shift Supervisors, Team Ambassadors, and Baristas who embody Better Buzz culture.
Act with integrity, honesty, and knowledge to promote the company’s culture, values, and mission.
Source, interview, hire, and onboard team members through the company applicant tracking system, and identify and develop internal talent for promotion.
Address team concerns with urgency, fairness, clarity, strength, and compassion.
Champion a workplace free of harassment, discrimination, and retaliation, and ensure mandated trainings are completed.
Lead the team in delivering an exceptional guest experience; resolve guest concerns professionally and recover the experience with empathy and urgency.
Prepare the team for brand initiatives, promotions, and seasonal campaigns.
Operate the café to meet or exceed financial targets, including sales, labor, food cost, and waste targets.
Build and post accurate, compliant team schedules in advance, managing labor to forecasts and team availability.
Manage performance metrics, identify gaps, develop plans to close them, and cascade plans to the team for execution.
Drive sales by modeling hospitable service and upselling.
Promote adherence to speed-of-service, fulfillment, and drive-thru time expectations, and maintain strong guest feedback scores.
Ensure meal and rest breaks are taken and properly recorded in accordance with state law.
Lead proper inventory practices, including pars, ordering, receiving, rotation, storage, and waste tracking.
Maintain cash-handling integrity and follow loss-prevention protocols.
Maintain food safety and sanitation standards in accordance with ANSI-certified manager certification and county health requirements.
Comply with applicable federal, state, and local employment laws, including wage-and-hour, scheduling, and leave requirements.
Complete and document required incident reports, including workplace injuries, harassment complaints, and communicable disease notifications under AB 685.
Maintain a safe physical environment for guests and team members and promote psychological safety.
Partner with the District Manager on team coaching, business performance, and people strategy.
Communicate clearly and respectfully with the Better Buzz Support Center (The Hive), vendors, and cross-functional partners.