General Manager

Crestline Hotels & Resorts • Louisville, KY

11d

About The Position

Crestline Hotels & Resorts is hiring a General Manager to guide one of its multi-million-dollar business units through strong leadership and customer-service initiatives. The role balances strategic planning with hands-on execution in a fast-paced environment, builds cohesion among associates, and supports each team member’s potential. The General Manager is expected to maintain current market share while pursuing new prospects, particularly from nearby competitors, and to work effectively with Hotel Ownership, hotel leaders and staff, and corporate staff.

The General Manager focuses on Crestline’s key success measures: Revenue Index, Flex/Flow, and Guest Satisfaction. Within the first 30 days, the role includes preparing newly hired and current leaders to deliver service and achieve success, developing relationships with Hotel Ownership and Field/Corporate Staff, and building positive relationships with onsite and regional Sales staff and corporate Sales & Marketing leadership.

Requirements

• At least 2 years of General Manager experience within a busy Select Service Hotel, or at least 4 years of experience as an Assistant General Manager.
• Computer and office skills, including the ability to communicate effectively by email and quickly manipulate and decipher information from spreadsheets and databases.
• Experience with hotel information systems and accounting systems pertinent to the brand.

Nice To Haves

• Premium brand experience, preferably with Hilton, Hyatt, Marriott, or IHG.

Responsibilities

• Focus on and adhere to Crestline’s key success measures: Revenue Index, Flex/Flow, and Guest Satisfaction, and influence improvements in these measures.
• Develop a plan for newly hired and current leaders so they understand their mission and have the tools to deliver service, satisfaction, and success within their first 30 days.
• Develop relationships with Hotel Ownership and Field/Corporate Staff within the first 30 days.
• Build positive relationships with onsite Sales staff, the Regional Director of Sales, and corporate Sales & Marketing leadership.
• Balance strategic planning with hands-on execution in a fast-paced environment.
• Develop cohesion among associates and help maximize their potential.
• Maintain current market share and aggressively grow new prospects within the market, especially from nearby competition.
• Interact effectively with Hotel Ownership, hotel leaders and staff, and key corporate staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed