General Manager I - Store 9964 - Severna Park, MD

Advance Stores Company•Severna Park, MD

About The Position

The General Manager is a professional-level sales and management role responsible for supporting both sides of the business, inspiring the store team, helping customers succeed, and growing the business with integrity. The role requires knowledge of store and automotive systems and parts, and the ability to identify, troubleshoot, and provide project assistance for DIY customers. The General Manager develops and maintains Professional Customer relationships and grows those programs, while remaining accountable for financial metrics and store service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week with 11-hour shifts, including rotating nights and weekends, and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, or other business demands. The schedule is based on the needs of the business.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability and demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to communicate effectively, build strong relationships, and speak and write English.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give feedback in an inspiring way.
Ability to locate and stock parts; source parts through special orders, FDO, second sources, and other channels; and perform advanced parts lookup and sourcing.
Ability to execute and train project and product quality recommendations.
Ability to execute and train inventory systems, store equipment, POS systems, parts lookup systems, and operational processes and procedures.
Ability to become ASE P2 certified or achieve an ASE-ready equivalent.
Ability to perform the role's physical demands, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds, with or without reasonable accommodation.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including developing and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including team touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train store operational processes, inventory systems, store equipment, POS and parts lookup systems, and testing and diagnostic equipment for DIY services.
Review and analyze profit and loss statements and other business reports.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.