General Manager #9248
About The Position
Devon Self Storage is hiring a full-time, in-store General Manager for its Phoenix, Arizona store. The General Manager leads daily facility operations, drives sales growth, provides a high-touch customer experience, and coaches the property’s Assistant General Manager. The role includes operating and securing the facility, meeting performance goals, maintaining safety and compliance, handling customer escalations and transactions, managing merchandise, and coordinating the storage-unit auction process. The position involves regular property walkthroughs, cleaning and light maintenance, landscaping, and lifting items weighing 30 pounds or more. The schedule is available Monday through Saturday and is described as flexible, with no late nights or very early mornings.
Requirements
- High school diploma or equivalent.
- Ability to lift 30 pounds or more.
- Strong customer service and communication skills.
- Ability to work independently when needed and follow through on assignments.
- Valid driver’s license and insurance, with reliable transportation available for workday travel to vendors or other worksites.
- Ability to manage multiple tasks simultaneously.
- Basic to moderate knowledge of Microsoft Office, including Word, Excel, and Outlook.
- Ability to work regularly indoors and outdoors with exposure to adverse weather and environmental conditions, noise extremes, chemicals, debris, and traffic hazards.
Responsibilities
- Oversee daily store operations, including opening, closing, and securing the facility.
- Drive sales through rentals, protection plans, and other merchandise.
- Maintain compliance, safety standards, and operational excellence.
- Resolve customer escalations professionally and in a timely manner.
- Build customer relationships and help customers find suitable storage solutions.
- Deliver a personalized, high-touch customer experience.
- Process payments, balance receipts, and complete bank deposit drops.
- Coach, train, and mentor the property’s Assistant General Manager.
- Help the team meet or exceed key performance indicators.
- Train staff on compliance and safety policies and procedures.
- Ensure products are ordered, received, stocked, priced, and displayed in a timely and efficient manner.
- Coordinate with the auction vendor and Regional Director through the auction process, including notices, collections, buyer payouts, and preparing units for new tenants.
- Conduct daily property walkthroughs and safety inspections, check locks, clean units, and open and close storage doors.
- Perform light maintenance and landscaping, including mopping, sweeping, changing light bulbs, and cleaning bathrooms.
Benefits
- Competitive hourly pay.
- Uncapped monthly performance-based bonus.
- Growth opportunities.
- Schedule designed to avoid late nights and very early mornings.
- Role described as supporting work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
