General Manager

DSV•Hutto, TX

11d•Onsite

About The Position

The General Manager oversees the strategic direction, operations, compliance, and financial results for a designated operation. The role serves as a primary customer interface for leadership decisions involving proposal approvals and contract negotiations, and champions local continuous improvement, LEAN practices, supply chain analysis, Six Sigma initiatives, and ISO activities. The General Manager also develops marketing plans and supports new business growth while ensuring the operation follows the company’s mission, vision, and core values and meets client and company expectations. The role oversees staffing and talent development; operational procedures, facilities, and equipment; safety and security; labor management; technology and automation planning; budgeting and financial controls; and client relationship management. It leads business reviews, monitors operational KPIs, and represents the company in local trade, professional, and civic associations. The position supervises Operations Managers, Supervisors, and other leadership roles assigned to the operation. Travel may be required based on business needs. The position is based in Vernon, Texas, in a warehouse environment with potentially changing temperatures and generally low-to-moderate noise.

Requirements

High school diploma or GED.
Budgeting and profit-and-loss (P&L) management experience.
At least 3 years of experience in an operations management-related position.
Basic understanding of Warehouse Management Systems (WMS).
Strong proficiency in basic MS Office applications.
English reading, writing, and verbal communication skills.
Advanced expertise in accounting and financial mathematics related to managing a P&L and preparing site or operational budgets.
Ability to develop effective relationships, provide leadership, and integrate diverse organizations and individuals toward shared objectives.
Ability to lift up to 30 pounds and to lift, bend, stoop, reach, climb, and stand for several hours per day.
Ability to travel by plane and/or automobile.

Nice To Haves

Four-year college degree; equivalent experience or a combination of education and experience may be considered.
Five years of leadership experience in a logistics, distribution, or supply chain environment in an operations management capacity.
Experience across varied industry verticals.
3PL management experience.

Responsibilities

Oversee manpower, recruiting, retention, and employee development within the assigned operation.
Ensure procedures at all sites support client service, productivity, and facilities and equipment maintenance.
Set goals for continuous improvement at assigned sites.
Oversee safety and security for assigned operations and staff, maintain positive IFR statistics and other safety metrics, and support site safety programs and committees.
Work with company and client safety resources to ensure safety practices meet OSHA, DOT, and other applicable standards.
Develop teams to achieve company and client objectives; train and educate management to meet and exceed service requirements.
Communicate company mission, vision, and core values to motivate direct reports, and support mentoring, succession planning, and management development.
Develop plans and capital requests for appropriate automation and technology, and stay current with industry trends and WMS technology.
Partner with senior leadership to develop and recommend the annual operating budget.
Develop and manage controls to meet service levels and operational performance goals within prescribed cost, revenue, and profit parameters.
Ensure all accounts achieve predetermined profit standards.
Champion client relationship management at the site level and help establish standards appropriate to the client and scope of work.
Implement and monitor KPIs for the assigned operation.
Coordinate and lead business reviews with client and company representatives.
Represent the company in local trade, professional, and civic associations.
Perform other duties as required.
Supervise Operations Managers, Supervisors, and other assigned leadership roles.
Travel as required by business needs.