General Manager – Open to Relocate? U.S. & Canada Opportunities Available

Summit School Services

10d • Remote

About The Position

Summit School Services is seeking experienced General Manager I, II, and III leaders who are open to relocating for opportunities across the United States and Canada through its Durham School Services brand. This role involves leading local student transportation operations, focusing on safety, service, people leadership, customer partnership, and business results. The General Manager will oversee the overall performance and results of a local Customer Service Center, including daily operations, safety, service delivery, customer relationships, financial performance, staffing, employee development, and business planning. This is a hands-on leadership role requiring ownership of the operation, leadership through complexity, and consistent performance delivery. The position involves partnering with regional and company leaders to achieve business goals, build local operating plans, solve operational challenges, and drive execution. A key aspect of the role is fostering a culture focused on safety, accountability, service, and results.

Requirements

• Bachelor’s degree in business administration, management, or a related field preferred (comparable leadership and operations experience may be considered in place of a degree).
• General Manager I: Typically requires 5+ years of comparable operations or business leadership experience.
• General Manager II: Typically requires 10–12 years of comparable operations or business leadership experience.
• General Manager III: Progressive leadership experience in operations, transportation, logistics, service delivery, or a related business environment.
• At least 3 years of supervisory experience.
• Some knowledge of profit and loss management or financial oversight preferred (General Manager II and III require experience with profit and loss responsibility or financial oversight).
• Proven ability to meet service delivery expectations, including safety, customer service, and operational performance.
• Strong customer relationship, communication, and problem-solving skills.
• Knowledge of leadership, management, and employee development practices.
• Knowledge of customer service best practices.
• Knowledge of contract administration principles and service agreements preferred.
• General Manager II: Ability to travel up to 10%.
• General Manager II: Bilingual abilities are a plus.
• General Manager II: Strong knowledge of risk assessment and customer issue management.
• General Manager II: Knowledge of service standards, operating procedures, policies, and field leadership practices.
• General Manager II: Knowledge of contract administration, service agreements, and request-for-proposal support preferred.
• General Manager II: Strong leadership, communication, coaching, and performance management skills.
• General Manager III: MBA or advanced leadership/business experience preferred.
• General Manager III: Significant comparable experience leading complex operations may be considered in place of a degree.
• General Manager III: Strong experience with profit and loss ownership, budgeting, business planning, and operational performance.
• General Manager III: Proven ability to lead larger, more complex, or higher-impact operations.
• General Manager III: Strong track record of building teams, developing leaders, improving performance, and strengthening customer relationships.
• General Manager III: Ability to manage complex customer, safety, staffing, financial, and operational priorities.
• General Manager III: Strong executive presence, communication skills, and decision-making ability.
• General Manager III: Ability to travel as needed based on business and relocation opportunities.
• General Manager III: Bilingual abilities are a plus.

Nice To Haves

• Open to relocating for the right leadership opportunity.
• Know how to run a fast-moving operation.
• Can lead safety, service, people, customers, and financial results at the same time.
• Take ownership without waiting to be asked.
• Build trust quickly with school district partners and local teams.
• Hold people accountable while still coaching and developing them.
• Move quickly when service, staffing, or safety issues need attention.
• Comfortable leading through change, pressure, and competing priorities.
• Want to grow with a company that has opportunities across North America.

Responsibilities

• Deliver overall operational, financial, safety, and service results for the Customer Service Center.
• Collaborate with company and regional leaders to understand business goals and build a local operating plan.
• Create a customer-focused culture built on strong partnerships, service quality, accountability, and follow-through.
• Develop location priorities to address staffing, resource, safety, customer, and operational challenges.
• Communicate company values, strategies, and objectives clearly to the local team.
• Encourage feedback, input, and practical problem-solving across the operation.
• Review budgets and support the annual operating plan and business review process.
• Build short- and long-range business plans to increase revenue, support customer retention, improve margins, and strengthen performance.
• Lead, coach, and develop local team members, including operations, dispatch, routing, office administration, maintenance, charter, and safety support roles.
• Build strong relationships with customers, school district administrators, employees, community organizations, and local partners.
• Create and maintain a strong culture of safety and service excellence.
• Identify safety concerns impacting passengers or employees and take corrective action quickly.
• Meet regularly with school district administrators to review service quality, performance, and partnership needs.
• Strengthen customer relationships to support retention and long-term partnership.
• Partner with regional leadership and sales teams to support new business opportunities when needed.
• Demonstrate strong ethics, sound judgment, and personal integrity.
• Escalate concerns about unsafe, suspicious, or inappropriate behavior through the proper channels.
• Perform other duties as assigned.

Benefits

• Relocation opportunities across the U.S. and Canada
• Openings in multiple markets from coast to coast
• General Manager I, II, and III opportunities available
• High-impact leadership role overseeing local transportation operations
• Opportunity to lead safety, service, people, customer relationships, and financial performance
• Visible partnership with regional leadership and school district customers
• Career growth for leaders ready to take on larger or more complex operations
• Mission-driven work serving students, schools, families, and communities every day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level