General Manager, Semiconductor

DSV•Torrance, CA

1d•$123,200 - $154,000

About The Position

The General Manager, Semiconductor Operations leads and develops DSV’s semiconductor operations within the assigned scope, with overall accountability for operational performance, customer service, quality, people leadership, and financial results. The role drives a consistent, scalable, high-performing operating model that supports the semiconductor industry’s requirements, working with local, regional, and global stakeholders to strengthen execution, customer relationships, and continuous improvement. The General Manager leads operational delivery and customer governance, maintains quality and compliance standards, and manages financial performance and operational KPIs. The role also develops the semiconductor operations team, supports onboarding of new business, and collaborates with Air & Sea leadership and other functions to develop and standardize DSV’s semiconductor capabilities and operating model.

Requirements

Strong leadership experience within international freight forwarding, logistics, or supply chain operations.
Experience leading operational teams and complex customer environments.
Strong understanding of Air & Sea freight forwarding operations.
Strong financial and commercial understanding.
Demonstrated ability to drive operational excellence and organizational improvement.
Strong communication and stakeholder-management skills.
Ability to work effectively across functions, locations, and organizational levels.

Nice To Haves

Semiconductor, technology, or other high-value logistics experience.

Responsibilities

Lead the semiconductor operations organization within the assigned scope and ensure reliable, high-quality execution.
Establish ownership, accountability, escalation structures, appropriate staffing, resource allocation, and organizational readiness.
Drive operational standardization and continuous improvement; identify risks and ensure timely corrective and preventive actions.
Serve as a senior operational contact for key semiconductor customers, establish customer governance, and manage service performance and escalations.
Translate customer requirements into executable operational processes and maintain a strong focus on quality, compliance, and operational discipline.
Promote consistent use of SOPs, IOPs, work instructions, and other operational standards, as well as prevention, root-cause resolution, and continuous improvement.
Take responsibility for operational and financial performance; balance service quality, productivity, and profitability; establish and monitor KPIs; and improve productivity and efficiency.
Ensure resources and cost structures remain aligned with business requirements.
Lead, coach, and develop the semiconductor operations team; set clear objectives and accountability; build capabilities and semiconductor expertise; and develop talent and succession plans.
Create a collaborative, performance-oriented working environment.
Support implementation and operational onboarding of new semiconductor business and ensure effective transition into steady-state operations.
Partner with Commercial and Product teams to develop competitive, scalable, and executable operational solutions.
Support continued development of DSV’s semiconductor capabilities, service offering, and operating model.
Work with Air & Sea leadership, Commercial, Product, Procurement, QHSE, and other relevant functions; collaborate across the DSV Semiconductor network to share knowledge, capabilities, and best practices.