General Manager, Live Events

Convene Hospitality Group•New York, NY

1d•$110,000 - $125,000•Onsite

About The Position

Convene Hospitality Group is seeking an experienced General Manager to lead the ongoing operation and growth of Convene 360 Madison, a 68,000-square-foot meeting and event venue in Manhattan’s Midtown East. The venue includes 17 meeting and event spaces and can host up to 950 guests for a full buyout. The General Manager is the strategic and operational leader responsible for the venue’s overall success, financial performance, and guest experience. The role oversees Front of House service, Culinary, Event Operations, Event Production, and Audio Visual teams, ensuring high-touch experiences from planning through event completion and achievement of annual business targets. The General Manager reports directly to the Area Director of Operations. This highly visible, hands-on leadership role combines strategic oversight with an active presence during major events. The General Manager leads venue departments, supports and develops teams, ensures operational readiness and service quality, manages budgets and financial performance, supports client and stakeholder relationships, and identifies opportunities for growth and improvement. The position requires flexibility to work evenings, weekends, and holidays in support of event operations.

Requirements

At least 5 years of senior leadership experience in event venue management, hospitality, or a related field.
Proven experience overseeing an in-house culinary operation, including food and beverage cost management, menu quality, and food safety standards.
Proven track record of achieving financial targets and driving revenue growth.
Strong operational expertise in event logistics, culinary and beverage programs, and technical production.
Exceptional leadership, communication, and team-building skills.
Ability to manage multiple priorities in a fast-paced, event-driven environment.
Proficiency with budgeting, financial reporting, and KPI analysis.
Flexibility to work evenings, weekends, and holidays to support event operations.

Responsibilities

Provide vision, direction, and day-to-day leadership for all venue departments.
Oversee and support department heads and teams in Culinary, Front of House Service, Event Production, and Audio Visual.
Foster a culture of excellence, collaboration, and accountability.
Recruit, train, mentor, and develop team members to achieve operational and financial goals.
Ensure the venue is guest-ready and delivers a high-quality experience for every event.
Oversee event logistics, setups, culinary and beverage program execution, audio visual production, and vendor coordination.
Partner with culinary and service teams to deliver menus and food and beverage experiences that reflect client visions and meet company standards.
Monitor and improve operational workflows for efficiency and quality.
Implement and enforce venue policies, safety protocols, food safety standards, and compliance with local regulations.
Develop, manage, and achieve the venue’s annual budget, including revenue, expense, and profitability targets.
Analyze financial reports, track KPIs, and adjust operations to meet or exceed goals.
Manage food and beverage costs, labor, and vendor contracts while optimizing cost controls without compromising quality.
Develop strategies to increase revenue opportunities and maximize event profitability.
Serve as a senior point of contact for clients, vendors, and key partners when needed.
Support sales, culinary, and production teams to ensure events meet client expectations.
Address escalated issues professionally to support client satisfaction and repeat business.
Identify opportunities for new services, process improvements, and venue upgrades.
Partner with ownership to develop long-term growth strategies and implement best practices.
Monitor industry trends to keep the venue competitive and innovative.
Maintain a presence during major events while balancing client-facing responsibilities with operational and financial performance management.