General Manager - Massage & Wellness Boutique

The NOW Maitland•Maitland, FL

2d•$52,000 - $58,000•Onsite

About The Position

The NOW Massage Maitland is looking for a General Manager who loves building a strong team, taking great care of guests, & growing a business. This is a hands-on job. You will focus on five things: leading your team, building your team, driving sales, taking great care of guests, & growing the boutique. Our boutique is located in Maitland, minutes from Winter Park & north Orlando. The NOW Massage is a quiet place where guests step away from a noisy day & feel like themselves again. We pair a beautiful, calm space with great massage. Our membership makes it easy for guests to come back often. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment & cost of a traditional spa. The NOW Massage has been recognized by the press & influencers for its elevated aesthetic, inspired by exotic destinations.

Requirements

You have led a team & helped people grow.
You are good at coaching, & at holding people to a standard.
You have driven sales & can point to the results.
You care about taking great care of people.
You go looking for good people instead of waiting for them to apply.
You are comfortable using numbers to make decisions.
You spot a problem & fix it.
You can work a flexible schedule. That means some nights, & at least one weekend day each week. The General Manager should be seen across different shifts, so guests & the team see you — not just on weekday mornings.
You have managed in hospitality, wellness, fitness, retail, a spa, or a similar service business. We prefer this, but it is not required.
Massage experience helps, but you do not need it.
You do not need a massage license for this job.

Responsibilities

Coach & motivate your front desk team (we call them Experience Guides) & your massage therapists.
Tell people what you expect. Hold them to it.
Praise good work. Deal with problems when they come up.
Build a team people want to be part of.
Look for good massage therapists & front desk staff before you need them.
Maintain staffing to meet guest demand.
Interview people & pick the strong ones.
Train new hires well. Keep your best people.
Lead the numbers: memberships, rebookings, add-on services, & retail sales.
Coach your front desk team on how to sell.
Check your numbers each week. Spot chances to do better. Act fast when something slips.
Build a team that sells by making real, honest connections with our guests.
Make sure every guest gets the care The NOW is known for.
Read guest feedback. Coach your team on what to fix.
Handle guest complaints calmly & well.
Turn new guests into members who tell their friends about us.
Own the boutique's sales & membership growth.
Know what drives the business, & manage those things.
Build relationships with local people & businesses.
Keep labor & other costs you control in line.
Use your numbers to find ways to improve.