General Manager, SNF RCM

Assembly Health•Chicago, NJ

About The Position

Assembly Health is seeking a strategic and results-driven General Manager for our SNF RCM Division. This role requires a proven track record of building high-performing teams, establishing the operating infrastructure for scaling, driving strong P&L performance, improving customer satisfaction and retention, and cultivating a results-driven culture. The ideal candidate thrives in growth environments and can translate vision into disciplined execution within private equity-backed or growth-stage companies. This is a full-time, exempt position reporting to the Chief Operating Officer (COO).

Requirements

8 to 10+ years of progressive RCM experience, specifically within the SNF industry.
At least 3 years in a senior leadership or GM role.
Proven success owning and growing a $10M+ P&L within a PE-backed or growth-stage environment.
Experience designing and implementing scalable operating models and automation-enabled processes.
Strong understanding of Skilled Nursing reimbursement systems, payer policies, and revenue cycle KPIs.
Experience working with an offshore business model and global partners.
Ability to function well in a fast-paced, ambiguous, and at times stressful environment.
Excellent communication, stakeholder management, and organizational skills.
Bachelor’s degree required.

Nice To Haves

Master’s a plus.

Responsibilities

Develop and execute strategic plans that align with company strategy and financial goals.
Partner with the COO to design and implement the infrastructure, organization design, process maturity, and technology enablement required to scale.
Implement data-driven performance management through dashboards and KPIs, driving accountability for outcomes.
Serve as a thought partner to the senior leadership team on performance management, operating rhythm, and investment priorities.
Own and deliver on P&L, revenue, gross margin, and EBITDA targets.
Oversee budgeting, forecasting, and financial discipline to ensure financial health and profitability.
Provide regular financial and operational updates and performance reports to the senior leadership team.
Oversee day-to-day RCM operations to ensure productivity, quality, client, and employee engagement outcomes meet or exceed expectations.
Continuously identify areas for process improvements and opportunities to scale the business unit and implement changes to enhance overall performance.
Champion customer satisfaction and retention across all clients.
Anticipate and proactively address churn risks.
Build senior-level relationships with key accounts and represent the division in executive-sponsor programs.
Build and lead a team that combines operational rigor with customer focus.
Define the org structure, success profiles, and development plans required for scale.
Foster a culture of ownership, transparency, and continuous improvement.
Develop next-generation leaders and drive engagement across the division.
Partner with sales and marketing to develop and implement strategies that enhance brand awareness and attract new customers.
Provide subject-matter expertise during sales pursuits and renewals.
Other duties as assigned or required by the business.