General Manager, SNF RCM

Assembly Health•Chicago, IL

3d•Onsite

About The Position

Assembly Health is seeking a strategic and results-driven General Manager for our SNF RCM Division with a proven track record of building high-performing teams, building the operating infrastructure required to scale, driving strong P&L performance, improving customer satisfaction and retention, and building a strong ‘results-driven’ culture. This role is ideal for a leader who thrives in growth environments and knows how to translate vision into disciplined execution within a private equity-backed or growth-stage environments. This is a full-time, exempt position reporting to our Chief Operating Officer (COO).

Requirements

8 to 10+ years of progressive RCM experience, specifically within the SNF industry, with at least 3 years in a senior leadership or GM role.
Proven success owning and growing a $10M+ P&L within a PE-backed or growth-stage environment
Experience designing and implementing scalable operating models and automation-enabled processes
Strong understanding of Skilled Nursing reimbursement systems, payer policies, and revenue cycle KPIs
Experience working with an offshore business model and global partners
Ability to function well in a fast-paced, ambiguous, and at times stressful environment.
Excellent communication, stakeholder management, and organizational skills.
Bachelor’s degree required

Nice To Haves

Master’s a plus

Responsibilities

Develop and execute strategic plans that align with company strategy and financial goals
Partner with the COO to design and implement the infrastructure organization design, process maturity, and technology enablement required to scale
Implement data-driven performance management through dashboards and KPIs, driving accountability for outcomes
Serve as a thought partner to the senior leadership team on performance management, operating rhythm, and investment priorities
Own and deliver on P&L, revenue, gross margin and EBITDA targets
Oversee budgeting, forecasting and financial discipline to ensure financial health and profitability
Provide regular financial and operational updates and performance reports to the senior leadership team via Monthly Operating Reviews and other means
Oversee day-to-day RCM operations to ensure productivity, quality, client and employee engagement outcomes meet or exceed expectations
Continuously identify areas for process improvements and opportunities to scale the business unit and implement changes to enhance overall performance
Champion customer satisfaction and retention across all clients.
Anticipate and proactively address churn risks
Build senior-level relationships with key accounts and represent the division in executive-sponsor programs
Build and lead a team that combines operational rigor with customer focus
Define the org structure, success profiles, and development plans required for scale
Foster a culture of ownership, transparency, and continuous improvement
Develop next-generation leaders and drive engagement across the division
Partner with sales and marketing to develop and implement strategies that enhance brand awareness and attract new customers
Provide subject-matter expertise during sales pursuits and renewals
Other duties as assigned or required by the business