General Manager, Service and Hospitality
Group Compass Ltee•Mississauga, ON
•CA$60,000 - CA$70,000
About The Position
The Service & Hospitality Manager is responsible for delivering an outstanding hospitality experience within a Compass Group Canada site. This role leads front-line service teams to ensure exceptional customer satisfaction, consistent execution of Compass service standards, and operational excellence in a fast-paced foodservice environment. The Manager acts as a key partner to clients, ensuring service delivery aligns with contractual commitments and client expectations.
Requirements
- Relevant skills, experience, and qualifications
Responsibilities
- Champion a “people-first” culture that delivers exceptional guest experiences aligned with Compass Group standards
- Build and maintain strong client relationships, acting as a primary point of contact for service-related matters
- Proactively address client and guest feedback, ensuring timely resolution and continuous improvement
- Ensure retail, dining, and hospitality services meet or exceed client expectations
- Lead, train, and inspire front-line associates, supervisors, and service teams
- Promote Compass Group’s values, diversity, and inclusion initiatives within the workplace
- Support recruitment, onboarding, scheduling, and performance management
- Coach teams on service excellence, food safety, and operational standards
- Oversee day-to-day service operations across dining services, catering, or retail environments
- Ensure strict adherence to Compass Group policies, health & safety regulations, and food safety standards (HACCP)
- Maintain high standards of cleanliness, merchandising, and presentation
- Collaborate with culinary and support teams to deliver seamless service
- Support unit financial goals including labour management, cost control, and revenue growth
- Monitor key performance indicators (guest satisfaction, sales, labour, waste)
- Identify opportunities to enhance efficiency, service offerings, and profitability
- Assist with budgeting, forecasting, and reporting requirements
- Drive service innovation and enhance the overall guest dining experience
- Implement Compass programs, promotions, and national initiatives
- Participate in audits, quality assurance reviews, and continuous improvement plans
Benefits
- Group benefits
- Employer RRSP contributions
- Discretionary bonus or incentive programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
