General Manager | Sales / Operations Manager

Amazing Lash Studio•McAllen, TX

4d•Onsite

About The Position

Amazing Lash Studio® is looking for a sales manager / operations manager to oversee sales and operations for an eyelash extension and eyebrow service studio. This role requires a minimum of 3 years of experience in leading business revenue/sales performance, with hands-on experience leading teams and interacting with customers. The ideal candidate will be a leader and motivator capable of taking a team of Stylists and Front desk to high performance levels through empathy, collaboration, and accountability. They will be responsible for implementing structure, policies, and procedures, and must be customer service oriented, always putting the customer first. The role also involves identifying and problem-solving, setting expectations and goals, and delegating tasks effectively.

Requirements

Minimum 3 years of experience leading business revenue/sales performance.
Hands-on experience leading teams.
Hands-on experience interacting with customers.
Experience in management (sales manager, operations manager, and/or general manager).
Excellent leadership skills; ability to lead a team in an organized and efficient way.
Customer Service oriented.
Ability to identify and problem solve.
Strong verbal and written communications skills.
Strong interpersonal skills to communicate with confidence.
Excellent organizer and problem solver with strong project management skills.
Competent trainer and motivator.

Nice To Haves

MindBody Software experience

Responsibilities

Oversee sales and operations for an eyelash extension and eyebrow service studio.
Lead a team of Stylists and Front desk to high performance levels.
Implement structure, policies, and procedures.
Ensure operations run smoothly.
Take care of the customer by always putting yourself on the customer’s side.
Identify and problem solve.
Set expectations and goals.
Delegate tasks effectively.
Train and motivate the team.