General Manager | Sales / Operations Manager

Drybar Shops•Ashburn, VA

About The Position

The Assistant Operations Manager is responsible for the front-of-house and business operations of each shift, including the guest journey, Bartender team, systems, and daily performance. The role supports the Shop Manager and stylists by managing operational details so they can focus on service and performance. The position also oversees shop operations, upholds Drybar standards and policies, manages daily business, and helps maintain positive team morale and the shop’s culture.

Requirements

At least 2 years supervising a team in a salon, spa, luxury retail, boutique fitness, or upscale hospitality setting.
A proven record of meeting daily sales targets, with quantifiable retail and membership conversion results.
Experience building schedules and managing labor against a budget.
Experience with cash handling, credit card reconciliation, and end-of-day closeout.
Proficiency with booking and point-of-sale platforms.
Ability to read performance reports, including rebooking rate, retail attachment, sales per guest, and labor percentage, and translate them into shift actions.
Working knowledge of a P&L and how daily decisions affect it.
Inventory-control experience for retail and back-of-house, including counts, ordering, and loss prevention.
Ability to complete accurate hourly timekeeping and payroll submission.
Ability to train, schedule, and coach Bartenders and act as the in-shop leader when the Shop Manager is off.
Ability to give clear, fair, documented feedback and calmly handle team conflicts.
Luxury-level guest service instincts and confidence in service recovery and responding professionally to guest reviews.
Organized, detail-driven, calm under a full book, trusted, direct, and truthful.
Availability to work weekends, evenings, holidays, and peak event periods.
Ability to work flexible days and hours, including nights, weekends, and holidays.

Nice To Haves

Booker booking platform experience.
Prior Drybar, WellBiz Brands, or blowout bar experience.
Experience with new-shop or first-year operations.
MindBody Software experience.
Cosmetology license or hairstylist experience.
Proven operations and sales experience, which may qualify the candidate for a higher salary.

Responsibilities

Manage the shop and leadership team.
Interview and select candidates who fit the culture and can meet Drybar standards after training.
Attract and recruit Stylists locally and develop relationships with local beauty schools.
Set and meet daily budget goals and hit daily sales targets.
Coach team members, provide feedback, ensure Drybar standards are met, and arrange additional training when needed.
Maximize the shop’s financial performance and understand and optimize its P&L.
Lead the shop’s culture in accordance with Drybar’s Heart & Soul.
Develop high-potential Stylists and Bartenders for future leadership roles.
Maintain the shop’s appearance in accordance with brand standards and promote a safety culture.
Resolve team-member relations and customer issues while considering liability, morale, and culture.
Run front-of-house operations and own the guest journey, Bartender team, systems, and daily numbers.
Build schedules and manage labor against budget.
Handle cash, credit card reconciliation, end-of-day closeout, inventory counts and ordering, loss prevention, timekeeping, and payroll submission.
Read performance reports and translate metrics into shift actions.
Train, schedule, and coach Bartenders; lead the shop when the Shop Manager is off.
Give clear, fair, documented feedback and handle team conflicts calmly.
Support recruiting and onboarding across roles.
Provide luxury-level guest service from check-in through check-out, recover service issues, and respond professionally to guest reviews.
Know Drybar services, styles, and products well enough to guide guests and coach Bartenders.