General Manager - Retail (Lumberton, NC)

Champion Homes•Lumberton, NC

3d•Onsite

About The Position

Champion Home Builders, Inc. is seeking to hire a General Manager to join and oversee our retail team at the Regional Homes of Lumberton, NC location. This role directs and controls the administration of a Sales Center, planning, developing, and implementing goals in conformance with operational procedures and authorities given by the corporate office. The General Manager is directly responsible for the profits/losses of the Sales Center.

Requirements

Strong analytical and decision-making skills.
Strong business acumen with strength in dealing with numbers.
Strong leadership skills.
Strong verbal and written communication skills.
Ability to respond promptly to customer needs.
Passion and optimism, and the ability to inspire respect and trust among employees.
Strong work ethic.
Must live the Champion Operating Principles.
Bachelor's degree (B.A.) from a four-year college or university; or 5 years retail customer sales / large ticket sales experience and/or equivalent combination of education and experience.

Nice To Haves

Successful manufactured home sales experience is preferred.
Prefabricated/Manufactured home industry experience strongly preferred but not required.

Responsibilities

Plans and develops the growth of the operation, looking for opportunities to expand and conducting market evaluations of competitors.
Responsible for all hiring, training, and development of Sales Center employees to ensure they remain long-term productive employees.
Conducts regular training programs for all employees.
Supports the team to continually prioritize leads.
Helps move transactions through the pipeline.
Ensures that processes are followed throughout the sales process.
Creates and maintains good working relationships with lenders, installers, and contractors.
Maintains a pristine appearance of the Sales Center to be customer-friendly.
Embraces the value of great customer experience.
Engages with customers and the team.
Directly supervises Sales Center employees, carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Other duties may be assigned.