General Manager, Retail Property Management

JLL•Peachtree City, GA

3d•Onsite

About The Position

As a Retail General Manager at JLL, you'll be at the forefront of delivering exceptional property management and operational excellence for a dynamic retail portfolio. This role places you in a leadership position where you'll oversee all facets of day-to-day operations, tenant relations, financial performance, and strategic planning for retail properties under your purview. You'll serve as the primary point of contact for property owners and stakeholders, ensuring their investment objectives are met while cultivating an environment where tenants and their customers thrive. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll exemplify that commitment by driving operational standards that elevate the retail experience. You'll lead a multidisciplinary team, manage vendor relationships, oversee capital improvement projects, and ensure compliance with all regulatory requirements. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll leverage that network to implement best practices and innovative solutions that maximize asset value and tenant satisfaction. This position requires a strategic thinker who can balance the financial, operational, and relational aspects of retail property management while fostering a workplace culture where your team is empowered to deliver their best work.

Requirements

Bachelor's degree in Business Administration, Real Estate, Property Management, or related field, or equivalent combination of education and experience
Minimum of 7-10 years of commercial property management experience, with at least 5 years specifically in retail property management
Proven track record of managing multi-tenant retail properties with demonstrable success in operational excellence and financial performance
Strong financial acumen with experience developing and managing budgets, analyzing financial statements, and implementing cost-control strategies
Exceptional leadership and team management skills with the ability to motivate, develop, and retain high-performing staff
Excellent communication and interpersonal skills, with the ability to build rapport with tenants, ownership groups, vendors, and internal stakeholders
Proficiency in property management software systems, Microsoft Office Suite, and financial reporting tools
Valid driver's license and reliable transportation for property visits and stakeholder meetings

Nice To Haves

Certified Property Manager (CPM), Certified Shopping Center Manager (CSM), or Real Property Administrator (RPA) designation
Experience managing regional shopping centers, lifestyle centers, or mixed-use properties with significant retail components
Demonstrated expertise in lease administration, tenant improvement coordination, and lease renewal negotiations
Background in capital project management, including experience with ground-up construction or major redevelopment initiatives
Knowledge of sustainable building practices and experience implementing environmental initiatives within retail properties
Bilingual capabilities to serve diverse tenant and customer populations effectively

Responsibilities

Oversee all operational aspects of assigned retail properties, including maintenance, security, cleaning, and tenant services to ensure seamless daily operations
Develop and manage annual operating budgets, financial forecasts, and variance reports while identifying opportunities to optimize revenue and control expenses
Build and maintain strong relationships with tenants, addressing concerns promptly and working collaboratively to support their business success and lease compliance
Lead, mentor, and develop your on-site team, fostering a culture of accountability, professional growth, and collaborative problem-solving
Coordinate and oversee capital improvement projects, renovations, and major repairs from planning through execution, ensuring projects are completed on time and within budget
Conduct regular property inspections to maintain high standards of presentation, safety, and functionality across all retail spaces and common areas
Prepare comprehensive reports and presentations for ownership, providing insights on property performance, market trends, and strategic recommendations
Manage vendor and contractor relationships, negotiate service agreements, and ensure all work meets quality standards and contractual obligations
Ensure full compliance with all local, state, and federal regulations, lease agreements, and JLL policies while proactively managing risk and liability