General Manager - Property & Asset Management

JLL • Silverdale, WA

13d • Onsite

About The Position

JLL is seeking a General Manager for their Retail Property Management Team at the Everett Mall. The General Manager (GM) is responsible for the management, supervision, and professional development of all building personnel, including engineering staff and property administrators. The GM will manage the retail property in accordance with the property owners' direction and JLL's standards and procedures. This role functions as the professional-in-charge of the specific asset(s) under management, ensuring client and tenant satisfaction. The GM will work directly with the client to understand investment objectives, develop strategic plans, and manage operating and capital budgets. Excellent written and verbal communication skills are essential for maintaining successful relationships with building owners and tenants. The GM will also oversee Marketing, Specialty Licensing, and Operations.

Requirements

• Associates or Bachelor degree preferred and advanced degree, a plus.
• Minimum of five (5) years of commercial real estate or property management experience.
• Must have at least three (3) to four (4) year experience at managing people; specifically a staff of three (3) or more.
• Experience in budget preparation/financial reporting, familiarity with building systems, lease negotiation, documentation and administration.
• Real Estate license required within the first six months of assuming the position. Must maintain active license once earned.
• Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.)
• Ability to effectively present information and respond to questions from senior level management, clients, customers, peers and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, prorations, percentages, basic calculation of measurement of rent, parking fees, late fees, and volume.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to solve practical problems and deal with variety of concrete variables in situations where only limited standardization exists.
• Proficient knowledge of Microsoft Office/Suite, and any other software program or piece of technology identified as standard for Jones Lang LaSalle or requested by the Client.
• Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

• Advanced degree

Responsibilities

• Develops, gains consensus for, and implements the Management Plan for assigned assets.
• Assists in completing the Management Audit.
• Supports Leasing Specialist in the preparation of lease and/or rental agreements and is responsible for lease administration process.
• Assists in managing tenant option rights and information.
• Employs or contracts for onsite management and engineering personnel, as delineated within the operating budget, management plan and/or management services agreement.
• Competitively bids and prepares all service contracts to assure high quality and cost effective services.
• Identifies and initiates process improvements for all current property systems.
• Oversees completion of monthly, quarterly, and annual owner’s reports.
• Prepares and/or reviews the annual jurisdictional forms and filings as required.
• Prepares the final budget documentation (i.e., explanatory notes).
• Plans and administers budget for the office building(s).
• Works with Client Accounting Services (CAS) to manage the accounting process and directs on-site bookkeeping functions and collection process.
• Prepares and/or reviews adjustments to tenant billing process.
• Reviews and approves all accounts payable, ensuring accurate general ledger coding and property allocations.
• Prepares and/or reviews financial statements and reports on status of office buildings such as occupancy rates and dates of expiration of leases.
• Prepares and/or reviews financial reports for client on monthly, quarterly and annual basis complying with requirements in management services agreement, with copy to the Group Manager.
• Arranges for alterations to, or maintenance, upkeep, or reconditioning of facilities as specified in the operating budget, management plan and/or management services agreement and of leased premises as dictated by lessee's agreement.
• Maintains role as a secondary contact for tenants relative to tenant service requests.
• Proactively meets with tenant representatives on scheduled basis.
• Oversees Tenant Guide for property and services.
• Prepares and/or reviews periodic inventory of building contents and property condition, and forwards listing to client for review.
• Develops and implements a tenant retention program.
• Cross-sells all Jones Lang LaSalle services.
• Establishes written goals and objectives for employees directly reporting to the role of general manager.
• Conducts periodic formal and informal performance evaluations.
• Develops training program and career path for property employees.
• Assures succession planning.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree