General Manager - Resort

Bass Pro Shops•Ridgedale, MO

2d•Onsite

About The Position

The General Manager is responsible for overseeing the entire operations of the Fun Mountain facility. This position will be responsible for managing both Food and Beverage operations as well as all games, bowling and guest attractions. The General Manager will develop objectives and general policies and procedures for their area of responsibility, with day-to-day work and decisions not requiring direction or review by their immediate supervisor. They will develop strategic direction, goals, plans, and policies, setting broad objectives and being accountable for overall results. This role requires a high degree of independent judgment and problem-solving of complex problems, with the authority to make independent decisions on matters of significance.

Requirements

Minimum Degree Required: High School Diploma or Equivalent
At least 5 years previous leadership experience, or a combination of education and experience from which a comparable amount of knowledge is acquired
Analytical and Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems
Guest and Personal Service -The knowledge of principles and processes for providing guest and personal services. This includes guests’ needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
Number Facility - the ability to add, subtract, multiply, or divide quickly and correctly. Including the ability to calculate figures and amounts in relation to recipes for volume, ounces, etc
Language - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or employees of organization
Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment
Teamwork - Skilled at building a cohesive team relationship and facilitating goal accomplishment
Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message
Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently
Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities, using effective approaches for choosing a course of action or developing solutions
Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds
Requires email access

Nice To Haves

Bachelor's Degree in Business Management Hospitality Management
Manager food handler and beverage service certifications (will provide if needed)
At least 5 years of Food and Beverage experience is preferred. (or multi-unit operation experience preferred)
At least 5 years of hospitality management experience preferred

Responsibilities

Routinely inspect areas of ownership to observe processes, guest experiences and to gather feedback from guests and associates
Hold regular meetings with leadership to promote coordination, growth and communication
Continually evaluate existing offerings and develop new activities and services in order to exceed guests’ expectations
Handling complaints, and oversee the service recovery procedures
Provide leadership and direction to management and hourly associates
Strive to exceed the budgeted revenue predictions, within expense and payroll guidelines
Ensure security and emergency procedures are in place as required by company policy and/or federal and state regulations
Oversee purchasing in accordance with the budget outline and as required by company policy
Ensure that labor and other costs are managed appropriately meeting or exceeding profit goals
Prepare a variety of administrative/operations reports and records, timesheets, daily staffing reports, inventories, cash reports etc
Ensure that alcoholic beverages are served within the rules proscribed by the Missouri Department of Public Safety Alcohol and Tobacco Control
Ensure that food is served within the rules proscribed by the Taney County Department of Health and Safety
Ensure that local and state applicable health and safety procedures and regulations are followed and maintained
Work with Ownership, Big Cedar Leadership and Contractors to ensure that construction projects are completed on time to vision and budget
Supervise and assist as necessary with all operations, which may include guest service; checking-in guest reservations; cleaning, organizing, service, dining area attention; bussing, resetting tables; bartending, menu development, large party reservations; line set up and restocking, expediting, etc
ALL OTHER DUTIES AS ASSIGNED