General Manager - Club Wyndham Bali Hai Resort

Travel + Leisure Co.•Vinton, VA

7d•$160,000 - $170,000•Onsite

About The Position

The General Manager for Resort Operations functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest, owner and associate satisfaction, onsite project management and operations, human resources and financial performance. The General Manager holds property leadership team accountable for strategy execution and guides their individual professional development, builds guest/owner/associate trust and loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses and vendors. The General Manager is responsible for executing all initiatives paramount to attaining resort operations goals while maintaining all Travel + Leisure Co. service standards.

Requirements

Prior industry work experience, demonstrating progressive career growth and a pattern of exceptional performance
Working knowledge of hospitality departments: Guest Services, Housekeeping and Maintenance
Ability to work under pressure, manage time and meet stringent deadlines
Professional appearance and standards at all times
Positive, motivating attitude ensuring a productive environment
Strong Leadership ability: motivate, change and lead others to success
Proven track record of ethical leadership and integrity
Computer literacy in Microsoft Office: Word, Excel, Outlook, Teams
4 + years of progressive property management/vacation ownership/hotel management experience required
Ability and willingness to work flexible hours including weekends, holidays and late nights

Nice To Haves

Associate Governance knowledge and experience preferred

Responsibilities

Maintaining the overall operation of the resort
Overseeing operational departments and vendor operations
Ensuring the site meets/exceeds all standards by performing daily audits and inspections
Identifying process improvements and best practices
Ensuring all compliance standards and audits are met
Executing strategic goals
Participating/facilitating committee and team projects
Maintaining positive guest/owner/customer and associate relationships and Board/vendor partnerships
Embracing and exhibiting the highest level of ethics and integrity consistent with Travel + Leisure Co. standards
Attracting and retaining talent by engaging and showing a genuine passion to develop others
Partnering with support departments to ensure standards of conduct for associates as well as compliance
Building and maintaining strong working knowledge of HOA relationships and partnerships
Exhibiting working knowledge of standards for HOA, understanding governing statutes and board meeting procedures
Ensuring all contracts negotiated on behalf of the HOAs are presented in correct legal fashion and vetted prior to their implementation
Managing and supporting all financial aspects of the resort
Reviewing and maintaining monthly P&L reports
Working with regional accounting partners to ensure compliance
Creating, managing and forecasting annual budgets for each department
Reporting, reviewing and responding to financial variances
Ensuring the site meets all audit standards

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Paid time off (depending on position)
Parental leave (depending on position)
Holidays (depending on position)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure)
Legal and identity theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program