Resort Facilities Manager

Boyne Resorts•Boyne Valley Township, MI

3d•Onsite

About The Position

This full-time, year-round position is responsible for the leadership and accountability of resort facilities maintenance operations across all guest-facing and team member areas of Boyne Mountain Resort, excluding Mountain Grand Lodge. Scope includes lodging properties, resort common areas, mountain infrastructure, food & beverage facilities, team member spaces, and supporting resort systems. The Resort Facilities Manager has direct involvement in department day-to-day operations, project management, preventive maintenance execution, and standards accountability. To be successful in this role, one must be well-organized, thrive in a fast-paced environment, think strategically with the ability to pivot and adapt, have a diligent work ethic, hold high standards for quality and presentation, and embody Servant Leadership. As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here - Boyne Mountain Employment!

Requirements

Bachelor’s degree or equivalent plus 3 years of experience in facilities maintenance including at least 2 years of supervisory experience; OR 6 years of related experience including at least 3 years in a supervisory role; or equivalent combination of education and experience.
Valid Driver’s License and ability to pass motor vehicle records check
Complete OSHA 40-hour course within 6 months of hire
Proficient in Microsoft Office
Have a proven track record of maintaining a calm, professional demeanor in stressful situations
Friendly, personable, and empathetic
Passionate about winter sports, the outdoors, and/or hospitality
Excellent written and verbal communication skills (English)
Able to work a flexible schedule including occasional weekends, with varying hours based on season and operational demands

Nice To Haves

familiarity with project management and maintenance management software preferred
bi-lingual desired

Responsibilities

Accountable for the Facilities department goals while contributing to the overall resort and corporate goals and initiatives
Provide leadership in the day-to-day operations and strategic planning for resort facilities maintenance, ensuring infrastructure, guest-facing spaces, and team member areas are maintained to the highest standards of quality, safety, and presentation
Perform frequent inspections of all facilities, project sites, and infrastructure — including lodging properties, resort common areas, F&B facilities, and team member spaces — to ensure proper maintenance and operation; coordinate corrective action when needed
Ensure preventive maintenance schedules and best practices are implemented and executed across all assigned facilities and equipment
Lead the planning, coordination, and execution of all facilities projects including capital improvement projects; ensure timely communication of project details with all stakeholders (internal, vendors, inspectors, etc.)
Collaborate with the VP of Facilities Maintenance and respective division leaders on project priority, planning, and execution
Inspire the team to excel in BSA scores and implement action plans to promptly address opportunities
Accountable for creation and maintenance of department operating and capital budgets; actively monitor project costs, labor, expenses, and opportunities to increase overall efficiency; adjust strategies as needed
Assist in the procurement of operating supplies and equipment and contracting with third-party vendors for essential services as needed
Ensure timely and thorough completion of administrative tasks, required reporting, and documentation
Maintain and advance knowledge of facility and project management best practices, techniques, and standards
Notify the VP of Facilities Maintenance, as soon as practicable, on all abnormal or unusual conditions or incidents
Ensure compliance with all local, state, and federal regulations, including MIOSHA
Understand system energy consumption and work to reduce costs without compromising quality
Maintain familiarity with the ForeverProject and be a champion for sustainability efforts
Assist other departments as requested during periods of high volume to maximize guest experience
Provide superior service to all guests (internal and external)
Direct oversight of facilities maintenance team members across assigned resort properties and areas; indirect oversight of all contractors and vendors performing work within scope
Select, supervise, and develop your team by providing regular guidance, training, support, and accountability
Foster a caring safety culture within the division to achieve the goal of zero work-related injuries; understand and implement appropriate safety standards and educate the team through designing, training, and enforcing safety policies
Accountable for team members in maintaining a safe work environment and high-quality work standards
Long-Term Thinking — create and implement policies, procedures, and plans to proactively improve facilities operations and team member performance, mitigate risk, and provide a safe working environment
Excellence in Execution — lead the team and organize operations to ensure standards are met or exceeded; be accountable for department goals while contributing to overall resort and corporate goals and initiatives
Attitude is Everything — be friendly, personable, and empathetic; maintain a calm, professional demeanor in stressful situations; prioritize and adapt in a constantly changing business and environmental setting; maintain Kindness, Respect, & Professionalism (KRP)
Develop Great People — attract and retain talent through proper training, active listening, timely coaching, and positive recognition; directly manage the establishment of goals, development plans, and the appropriate evaluation of performance for all direct reports
Serve First — prioritize the growth, well-being, and empowerment of your team through encouraging and actively participating in skill development; provide an inclusive, welcoming environment with the proper tools, resources, and expectations to perform their role