General Manager, Operations | Directeur général, Opérations

Valsoft Corporation

About The Position

We are seeking a hands-on business leader to operate and scale a B2B SaaS business unit serving the clinical trial space. This role combines full P&L ownership with responsibility for operational excellence, customer delivery, organizational effectiveness, and AI-driven transformation. The successful candidate is an operator first. They have built and improved systems, streamlined organizations, implemented automation, and driven measurable business outcomes. They are comfortable moving between executive-level decision-making and detailed operational execution. This leader will partner closely with Product, Engineering, Professional Services, Customer Success, and Finance to improve business performance while building a more scalable, AI-enabled operating model.

Requirements

8+ years of leadership experience in software or SaaS businesses.
Proven experience leading operational functions such as Professional Services, Customer Operations, Customer Success, Operations, Business Operations, IT, Delivery, or similar.
Demonstrated ownership of budgets, business performance metrics, or P&L responsibilities.
Experience implementing automation, systems improvements, or AI-enabled workflows.
Track record of driving measurable productivity improvements and operational efficiencies.
Strong analytical and financial acumen.
Experience leading cross-functional initiatives across technical and business teams.

Nice To Haves

Experience in life sciences, clinical research, healthcare technology, regulatory software, or adjacent industries.
Experience in private-equity-backed software companies.
Familiarity with modern AI tooling, workflow automation platforms, and data-driven operating models.

Responsibilities

Own business unit financial performance, including revenue, gross margin, operating costs, and profitability.
Develop and execute operating plans that balance customer outcomes and operational efficiency.
Refine performance metrics and accountability across functions.
Lead the adoption of AI and automation across customer-facing and internal workflows.
Identify opportunities to eliminate manual processes, reduce organizational complexity, and increase productivity.
Champion an AI-first mindset across teams.
Establish measurable targets for productivity gains and operational leverage.
Improve delivery quality, utilization, scalability, and customer satisfaction.
Build repeatable processes that reduce dependency on individual contributors.
Drive continuous improvement through data, process redesign, and technology.
Align Product, Engineering, Customer Success, Professional Services, and Operations around common business goals.
Translate strategic priorities into operational execution.
Remove bottlenecks and improve organizational effectiveness.
Lead business reviews and operating cadences.
Build high-accountability teams focused on outcomes.
Coach managers and develop future leaders.
Foster a culture of ownership, transparency, continuous improvement, and experimentation.