General Manager/Operations Director - Gonzales

Tanger Inc.•Gonzales, LA

1d•Hybrid

About The Position

In our continued mission to create shopping destinations that entertain, inspire, and bring communities together, Tanger is seeking a General Manager/Operations Director - Gonzales. This role offers the opportunity to work both independently and collaboratively, supported by a flexible, Teams-driven workplace designed to empower connection, innovation, and impact across geographies. The General Manager/Operations Director at our Gonzales will drive Property Level NOI with a focus on revenue generation, expense management, innovation and creativity which also enhance/complement the shopper and retailer experience. Protect and preserve the real estate asset while creating and maintaining a First Choice Shopping destination; providing a best in class shopping experience. The General Manager/Operations Director has overall responsibility and accountability for the outlet center and requires a comprehensive understanding of operations methods and understands the need to increase profitability while keeping common area costs under control.

Requirements

Undergraduate degree from accredited university and 4+ years of experience in management, marketing, or hospitality industry or any combination of equivalent education and experience.
Five to seven years of operations management experience
Ability to think critically, problem solve and act accordingly
Ability to instill a sense of teamwork resulting in positive internal and external relationships
Ability to demonstrate strong leadership skills
Ability to supervise and evaluate assigned personnel, establish priorities, provide training, ensure property maintenance, use and security of equipment and facilities
Ability to speak effectively in English before groups such as customers, retailers, employees
Ability to read, write and comprehend the English language
Ability to multi-task in a high-volume setting
Ability to work independently and fully execute assigned projects
Ability to work flexible schedule to accommodate business needs, including holidays
Adhere to Tanger’s Core Values: Integrity, Inclusion, and Innovation

Nice To Haves

Experience in commercial real estate industry or retail environment a plus.

Responsibilities

Drive NOI by increasing revenue streams while effectively managing expenses.
Develop and implement comprehensive strategic business plans, budgets, and 5-year capital plans that maximize property NOI and enhance the real estate asset. Complete monthly financial forecasts managing real time revenue and expense positions.
Prioritize Local Leasing canvassing, deal making and incubating deals with local retailers to increase occupancy and rent, both in-line and common area, while maintaining appropriate visual and use standards. Cultivate these local retailers to be successful and convert to permanent deals.
Maximize all applicable core profit centers including fixed CAM, short term leasing, utilities, waste handling, marketing partnerships, etc.
Work with Regional and Corporate Operations to leverage the Tanger portfolio within all service contracts. Leverage and aggregate to capture better pricing/delivery/product.
Operate a clean, well maintained, attractive, well-lit, and safe outlet center providing customers a positive shopping experience.
Accountable for the operations of the shopping center, have a thorough understanding of, and ability to manage, mechanical systems, construction practices, preventative maintenance, and government regulations.
Administer the physical operations of the center, oversee general and preventative property maintenance, construction coordination, public safety, housekeeping, and other contracted services.
Understand the operation and maintenance of all systems (including, but not limited to Lighting controls, electrical, irrigation controls, alarm, solar, etc.) and provide training on their use to team at site/center and other centers as assigned.
Work closely with the Tanger Construction Department and Tenant Coordinator on any and all construction related projects, warranty items, and tenant construction issues to insure smooth and timely completion.
Ensure center maximizes utility efficiency efforts while keeping abreast of government rebate programs. Support enterprise sustainability efforts to reduce the center’s carbon footprint.
Establish a proactive, customer centric relationship with each store manager while communicating and visiting stores frequently.
In conjunction with other management team members, conduct quarterly managers' and marketing advisory board meetings to discuss all center activities (operations, marketing, and security) and topics such as Customer Service, shoplifting security, and other pertinent topics to better the center.
Supervise the Marketing Director and the center level marketing department. Support marketing in the development and execution of a strategic marketing plan that promotes the center and retailers, creates sponsorship and media income opportunities, drives traffic to the outlet center and positions the center as a community leader.
Work with security provider to develop and execute a center specific security plan that addresses and anticipates the needs of the center in order to maintain a safe and secure shopping environment.
Recruit, hire, train and supervise the outlet center’s personnel to assist in the management and operation of the shopping center. Ensure employees have consistent training and resources to successfully perform at high levels, while following all Tanger policies and procedures. GM is responsible for partnering with Human Resources in the administration of center personnel matters.
Develop positive working relationships with community and civic leaders that benefit center and increase awareness of the center’s and Tanger’s role as a good corporate citizen.
Ensure field support for all Tanger Corporate Departments, as required including Leasing, Construction, Accounting, Human Resources, etc., with the goal of moving business forward and eliminating obstacles to progress.