General Manager of Dispensary, MA

Ethos Cannabis•Fitchburg, MA

6d•$70,000 - $90,000•Onsite

About The Position

Ethos Cannabis is seeking a passionate, driven, detailed oriented and collaborative General Manager of Dispensary to provide leadership, direction, and support, overseeing daily operations of the dispensary, including handling the needs of all patients and hiring and developing a team of Product Associates who are enthusiastic about delivering a best-in-class, innovative cannabis retail experience that is compliant with state and local rules and regulations. The ideal candidate has the ability to adapt to our business model and has demonstrated leadership experience, as he or she will be given significant responsibility with the launch and operation of the dispensary while maximizing sales with a customer service focus. Previous cannabis retail experience is necessary.

Requirements

Minimum of a bachelor's degree preferred.
Significant managerial experience in a cannabis retail environment
Considerable exposure to retail cultures focused on well-developed standard operating procedures and management and employee training programs
Experience in inventory management and reconciliation
Human Resources management experience including hiring, training, records management, performance reviews, payroll processing, and more
Work history that demonstrates stability, progressive responsibility, and willingness to accept new duties
Exceptional team building, communication and people skills
High level of integrity and a strong work ethic
Exceptional willingness to be a hands-on manager and fill gaps to accomplish business objectives
Proficiency in computer usage including retail point-of-sale software, all MS Office applications, email, scheduling software, online conferencing, and more
Ability to develop, analyze, and interpret key performance metrics, and read, analyze, and interpret financial reports relating to dispensary performance metrics
Strong problem-solving skills including anticipatory thinking and the ability to work well under pressure while maintaining a calm composure
Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment
Extended time sitting, walking, bending, and reaching is possible
Ability to lift and carry up to 20 pounds for a distance of 50 feet
Must pass stringent background test requirements of state you will be working in. Age requirements; MA 21, OH 21 and PA 18.
Possess valid driver's license or state ID card; authorized to work in the U.S
Extended time sitting, walking, bending, and reaching is possible

Responsibilities

Develop and implement Standard Operational Procedures (SOPs), best practices, and policies to advance Ethos' mission, vision, goals, and objectives at the store level
Hire, develop, and train dispensary employees. Lead the development of employee training materials, including education and development of staff regarding medical cannabis strains, products, and consumption mechanisms
Assist in the launch and opening, as well as maintain the ongoing operations of the dispensary
Manage financial records and cash handling procedures
Maintain all confidential information according to HIPAA policies and procedures
Oversee store opening and closing activities
Collaborate with other functional leaders in developing and implementing a best-in-class customer experience
Deliver optimal productivity in stores through operational excellence, process improvement, and consistent resolution of challenges
Conduct performance reviews of dispensary employees on a regular basis
Interface with wholesalers and grow/processors to negotiate and source quality product supply
Coordinate and staff dispensary schedule
Manage all aspects of dispensary with a customer-first mentality and an intense focus on company culture and ethics, customer service, sales growth, and brand standards
Provide input regarding marketing strategy and initiatives in collaboration with current managers and new marketing team that is coming on board
Work collaboratively with compliance, security, and transportation managers regarding compliance, loss prevention, security, and logistics on all mutual issues and in prioritization of needs
Serve as a liaison to the local community and area health providers
Coordinate patient outreach and educational programming (with input from grow/processors and marketing team)
Interface with IT managers to develop and continually assess technology implementation and adjust based on business needs
Ensure compliance on all policies, standards, and values
Maintain in-depth knowledge of every product and strain in the store, as well as industry-wide product knowledge
Stay abreast of customer and business trends and actively communicate with corporate stakeholders to provide input on retail and strategic business initiatives
Ensure that physical environment is safe, sanitary, and that all equipment/technology is in good working order
Lead initiatives, store strategies, and specific projects at the store level that may be assigned by executive-level management
Report directly to the Manager of Retail Operations
Additional duties as assigned