General Manager - Cambridge, MA

CIC • Cambridge, MA

1d • $225,000 - $275,000 • Hybrid

About The Position

Headquartered in Cambridge, Massachusetts, CIC is the world’s leading operator of innovation hubs. We are seeking a General Manager for our New England campuses. This role is for a senior leader already deeply embedded in the Boston-Cambridge and Providence innovation community. The New England GM leads three campuses with a mandate that goes beyond occupancy and operations — to make CIC the irreplaceable home for innovators in this region, with the full power of the CIC platform visible, accessible, and driving member success. Innovation programming and community building are the core of this job. The GM sets the vision and holds the relationships while the Directors execute the operations.

Requirements

• Deep, existing relationships in the Boston-Cambridge and Providence innovation ecosystem — this is non-negotiable; we are not hiring someone to build this network from scratch
• Demonstrated experience leading community-driven or ecosystem-oriented organizations — campus, incubator, accelerator, innovation hub, or similar
• Strong commercial instincts and the ability to connect community investment to business outcomes
• Fluency in the language and dynamics of innovation — startups, venture, life science, deep tech — enough to be taken seriously by the people building in this ecosystem
• A collaborative leadership style that works across organizational lines — comfortable with Catalyst peers and aligned to a ONE CIC vision
• A track record of developing teams and driving culture, not just managing operations

Nice To Haves

• Prior experience at a CIC-adjacent organization — innovation hubs, life science campus, university tech transfer, venture-backed accelerator
• Established relationships with key ecosystem institutions including LabCentral, MassRobotics, Greentown Labs, MIT, Harvard, MassBio, or similar
• A track record of designing programming that simultaneously builds community and generates business pipeline
• Familiarity with CIC's Catalyst business lines and genuine enthusiasm for the integrated model

Responsibilities

• Accountable for campus health, member experience, team performance, and financial results across Cambridge, Boston, and Providence — while empowering Director-level leaders to own day-to-day operations
• Lead and develop campus teams, including the Directors of Events, Sales, and Operations for NE
• Oversee occupancy, revenue, and operational targets in partnership with CIC's global operations function
• Model CIC's Campus Service Philosophy — Radical Welcome, Frictionless Excellence, and Intentional Connection — at every level of the team
• Maintain an active, visible presence in the Boston-Cambridge and Providence ecosystems — attending, convening, and building relationships continuously
• Develop and sustain anchor relationships with key institutions, investors, corporates, and community organizations
• Drive a differentiated programming strategy — curated, high-value experiences that deepen community and generate pipeline across all CIC business segments
• Ensure Venture Café Cambridge is the most visible weekly proof point of CIC NE's community identity and pipeline generation
• Collaborate with Catalyst Business Unit leaders to develop joint programming — including Venture Clienting, Innovation Consulting, and International Soft Landing programs
• Champion the ONE CIC model across campus staffing, ensuring teams can speak fluently to what Catalyst offers
• Create clear pathways between campus members who would benefit from Catalyst services and Catalyst clients who belong in the campus community
• Build shared playbooks with the Head of Northeast Campuses and fellow GMs to drive US campus integration
• Bring NE market intelligence into CIC's ongoing Campus–Catalyst strategic planning
• Partner with the Director of Sales, NE to drive occupancy, pipeline, and revenue across all three campuses
• Leverage ecosystem relationships to generate referrals, anchor deals, and strategic partnerships
• Identify opportunities to expand CIC's footprint and relevance in the NE market
• Contribute to pricing strategy, product evolution, and service design as a senior voice in the Campuses and Labs leadership team

Benefits

• 100% company-paid premium healthcare and dental benefits.
• 100% company-paid long- and short-term disability, and life insurance.
• 401k (must be 21+).
• 23 days of PTO accrued annually (more with seniority), plus thirteen paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed