GENERAL MANAGER OF CONCESSIONS

Compass Group•Minneapolis, MN

1d•$75,000 - $85,000•Onsite

About The Position

The General Manager of Concessions at Target Center will lead the team who creates unforgettable experiences. As General Manager of Concessions, you will be responsible for managing the concessions department to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.

Requirements

5+ years of experience in a food and beverage operational position
High level of computer literacy
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills
Able to work evenings and weekends, as dictated by event schedule

Nice To Haves

Bachelor s degree in hospitality management is preferred

Responsibilities

Overseeing all aspects of concessions operations
Ensuring the recruitment and training of team members and non-profits in our standards and procedures
Working with the location leadership team to continually drive improvements in guest satisfaction and financial results
Driving engagement within the concessions department
Overseeing all aspects of season planning and event preparation in the concessions department to ensure maximum event readiness
Ensuring point of sale updates and regular maintenance checks are completed
Implementing concessions Production Sheet to ensure accurate production and minimal waste
Conducting progressive coaching with team members
Completion of monthly financial reporting and action planning
Ensuring regular maintenance, cleaning and inspection of all concessions areas and equipment
Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
Holding pre-shift meetings to set the tone for events
Support location "Keys to the Future" activities to develop future leaders
Support team member orientation training
Oversee service standards during events to ensure a high level of the guest experience
Ensuring accurate end of month inventory completion
Partnering with purchasing team to manage product transfers and requisition sheets to accurately track products during events
Managing and resolving guest complaints
Managing team member incidents/accidents and following all required reporting procedures
Conduct monthly safety training for team members
Managing team member scheduling in line with demand forecasts
Verifying payroll, entering gratuities
Non Profit & Subcontractor communications - ensure they have all correct paperwork in, scheduled properly, staffing has done appropriate trainings, etc.
Other duties as assigned