General Manager of Clubs Operations | T-Mobile Arena

Compass Group

19h•Onsite

About The Position

As a General Manager of the Arena Club, you will be responsible for ensuring that our guests are provided with excellent service and our team members are upholding Levy's hospitality standards.

Requirements

2+ leadership experience in Hospitality
Associates Degree in Hospitality Management or two years of role level equivalent leadership experience
High level of technology literacy including Microsoft Office 365 Suite, advanced knowledge of excel, and power point
2 years experience leading beverage and food experience, service training, and employee development
Passion for hospitality, food and beverage
Excellent interpersonal and stakeholder management skills

Responsibilities

Maintains positive guest relationships by obtaining regular feedback through table visits and executing show quality standards
Trains and conveys brand clarity through the menu, wine, and beverage knowledge
Responds and assist in any departmental guest service issues
Executes all menus, promotions and programs as outlined by the Director of Operations/Department Head in accordance with Levy standards
Ensures all catering services exceed guest expectations
Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitability
Communicates client’s needs through timely and detailed written and verbal communications to ensure internal understanding / compliance and external guest’s expectation of services
Have location specific food and wine knowledge
Have strong attention to detail
Ensures show quality standards are maintained at all times
Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
Regularly obtains feedback from clients and guests to improve operations
Develops and executes strategic research programs and plans in accordance with Core Signatures
Thoroughly and accurately uses applicable Levy systems (Purchasing Systems, Point-of-sale, WFM, eReserve and more)
Achieves assigned budget goals
Executes inventory control
Ensures all function setups and breakdowns are executed correctly, efficiently, and expeditiously
Employs good safety and sanitation practices
Performs other duties as assigned