ADMINISTRATION - ARENA OPERATIONS SUPERVISOR
About The Position
Columbia Association (CA) is a nonprofit community services organization that manages Columbia, Maryland—home to 100,000 residents and recognized as the #1 Happiest City in Maryland and one of the Best Places to Live. We operate a wide range of premier recreational facilities, including fitness clubs, golf courses, racquet clubs, pools, and Supreme Sports Club. We’re looking for a part‑time Arena Operations Supervisor to help lead exceptional arena experiences, support a high‑performing team, and ensure a safe, welcoming environment for our members and guests. As an Arena Operations Supervisor, you will play a key leadership role in the day‑to‑day success of our arena operations by: Supervising daily arena operations to ensure a safe, high‑quality recreational environment Serving as Manager on Duty and covering assigned arena shifts Recruiting, training, scheduling, and coaching Arena Attendants Fostering a positive, service‑focused atmosphere for members and guests Addressing member feedback with professionalism and timely solutions Conducting facility walk‑throughs and coordinating maintenance needs Supporting budgeting, timekeeping, and staffing coverage Training staff on club programs, procedures, safety protocols, and equipment use Upholding CA’s mission, values, and commitment to community engagement
Requirements
- High school diploma or equivalent
- Experience in recreation, facility operations, or health & fitness environments preferred
- Strong leadership, communication, and customer service skills
- Ability to work independently and supervise staff during active operations
- Confidence handling conflict and high‑pressure situations
- Proficiency with Microsoft Office and Google applications
- CPR/AED and First Aid certification (required within 60 days of hire)
- Ability to stand for extended periods and perform regular facility walk‑throughs
- Ability to lift up to 50 lbs
- Willingness to work evenings, weekends, and variable hours
- Work in both office and active arena environments
Nice To Haves
- Experience in recreation, facility operations, or health & fitness environments preferred
Responsibilities
- Supervising daily arena operations to ensure a safe, high‑quality recreational environment
- Serving as Manager on Duty and covering assigned arena shifts
- Recruiting, training, scheduling, and coaching Arena Attendants
- Fostering a positive, service‑focused atmosphere for members and guests
- Addressing member feedback with professionalism and timely solutions
- Conducting facility walk‑throughs and coordinating maintenance needs
- Supporting budgeting, timekeeping, and staffing coverage
- Training staff on club programs, procedures, safety protocols, and equipment use
- Upholding CA’s mission, values, and commitment to community engagement
Benefits
- CA offers a positive, fun work environment and a generous benefits package.
- Part-time benefits include a free Fit & Play membership, Wellness benefits w/Perks and some paid leave.
- Full-time benefits include medical, dental, vision, life insurance, 401(k), a free Fit & Play membership, Wellness benefits w/perks and paid leave.
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
251-500 employees
