General Manager III - Store 4002 - Ocala, FL

Advance Auto Parts•Ocala, FL

22h

About The Position

The General Manager is responsible for achieving store sales goals and service objectives, growing Professional Customer relationships and sales, and ensuring excellent service for both DIY and Professional Customers. The role leads store Team Members through hiring, development, performance management, coaching, scheduling, and engagement, while ensuring inventory and operational standards are met. The manager also serves as manager on duty, overseeing customer and team touch-bases, floor and phone management, task completion, safety, and opening and closing duties. This position requires leading change and fostering a respectful, diverse environment. The General Manager may provide DIY services such as battery testing and installation and wiper installation, and may assist the District or Region with other functions. Success requires strong communication and customer relationship skills, operational and inventory expertise, the ability to train team members on store systems and services, and business and financial acumen. The position is eligible for sales commission based on individual or store performance.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work a range of days, evenings, and weekends as needed.
Ability to communicate effectively in spoken and written English and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to locate and stock parts; perform advanced parts lookup and sourcing, including special orders, FDO, and second sources.
Ability to execute and train store processes, inventory systems, store equipment, POS systems, and parts lookup systems.
Ability to become ASE P2 certified or achieve an equivalent ASE-ready qualification.
Working knowledge of automotive systems is preferred.
Must meet the physical demands of the role, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.

Nice To Haves

Bachelor’s degree in business or a related area.
ASE certification.
Spanish language skills.
Working knowledge of automotive systems.
Proficiency with Microsoft PowerPoint.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including creating and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional Customers.
Perform manager-on-duty duties, including touch-base and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management and foster a respectful environment for Customers and Team Members.
Provide DIY services such as battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train team members on store operations, inventory systems, equipment, POS and parts lookup systems, testing and diagnostic equipment, and product and project quality recommendations.
Review and analyze business reports, including profit and loss statements.
Recruit, select, hire, and develop quality Team Members.