General Manager II - Florence, SC

Advance Stores Company•Florence, SC

About The Position

The General Manager is a professional-level sales and management position responsible for supporting both sides of the business. The role requires knowledge of store and automotive systems and parts, and the ability to identify and troubleshoot issues and assist DIY customers with projects. The General Manager develops and maintains Professional Customer relationships and grows those programs, while meeting financial goals and maintaining service and store appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is five to six days per week, with 11-hour shifts, an hour for lunch, and rotating nights and weekends. Additional hours may be required depending on staffing, store conditions, sales targets, and other business needs. Schedules are based on the needs of the business. The position is eligible for sales commission based on individual or store performance.

Requirements

Two to three years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
Successful experience managing profitability and demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work a variety of days, evenings, and weekends as needed.
Ability to communicate effectively, build strong relationships, and speak and write English.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to walk or stand predominantly during work; talk and hear; handle or feel with hands and fingers; reach; climb or balance; stoop, kneel, crouch, or crawl; and frequently lift or move up to 50 pounds and occasionally up to 100 pounds.
Ability to meet the stated vision requirements, including close and distance vision, color vision, depth perception, and adjusting focus.

Nice To Haves

Bachelor’s degree in business or a related area.
Working knowledge of automotive systems.
Spanish language skills.
Ability to become ASE P2 certified or obtain an ASE-ready equivalent.
ASE certification.
Ability to execute and train project and product quality recommendations.
Advanced parts lookup and sourcing skills, including sourcing special orders, FDO, and second-source options.
Ability to execute and train store operational processes, procedures, DIY testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
Ability to recruit, select, hire, and develop quality Team Members.
Ability to build and grow relationships with Professional Customers.
Proficiency with PowerPoint.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including team touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services such as battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.