General Manager II - Store 6108 - Lithonia, GA

Advance Auto Parts•Lithonia, GA

About The Position

A General Manager is a professional-level sales and management leader responsible for inspiring the team, helping customers succeed, and growing the business with integrity. The role supports functions on both sides of the business and requires knowledge of store systems, automotive systems, and parts, as well as the ability to identify, troubleshoot, and provide project assistance for do-it-yourself (DIY) customers. The General Manager develops and maintains Professional Customer relationships and program growth, achieves financial metrics, and maintains service and appearance standards. The position is exempt and requires a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts that include an hour for lunch and rotating nights and weekends. Additional hours may be required according to staffing, store conditions, sales targets, and other business demands. The schedule is based on the needs of the business. The role is eligible for sales commission based on individual or store performance. The General Manager works predominantly indoors and is usually walking or standing. The job may occasionally involve outdoor work in varying weather, such as installing batteries and wiper blades, and exposure to moving mechanical parts, heights, chemicals, electrical shock risk, explosives, and vibration. The noise level is usually moderate. The employer is an equal opportunity employer and complies with applicable federal, state, and local laws.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with proven financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to communicate effectively in English, verbally and in writing, and build strong relationships with customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit-and-loss statements.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to become ASE P2 certified or attain an ASE-ready equivalent.
Ability to locate and stock parts; advanced parts lookup and sourcing skills.
Safety knowledge and skills.
Ability to execute and train project and product quality recommendations and store processes, systems, and equipment.
Ability to recruit, select, hire, and develop Team Members and build relationships with Professional Customers.
Ability to meet the stated physical demands, with or without reasonable accommodation, including frequent lifting or moving up to 50 pounds and occasional lifting or moving up to 100 pounds.
Ability to work predominantly walking or standing and to perform duties involving talking, hearing, handling or feeling with hands and fingers, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
Proficiency with Microsoft PowerPoint.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train project and product quality recommendations, store operational processes and procedures, DIY testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
Review and analyze profit-and-loss statements and other business reports.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.
Locate and stock parts, and source parts from multiple sources, including special orders, FDO, and second sources.