General Manager & Head of Growth

AJAIA•New York, NY

3d•Hybrid

About The Position

Ethos Intelligence is building a new category of safe, ethical AI for schools and education organizations. The platform helps educators and students use AI productively while preserving trust, safety, and alignment with school needs. Ethos is live in early school and education-organization deployments. The company is now moving from founder-led product development and pilot relationships toward repeatable customer acquisition, implementation, adoption, and growth. Ethos Intelligence is seeking a General Manager & Head of Growth to own the company's next stage of commercial growth and operating execution. Reporting to and working closely with the founders, this leader will own Ethos's commercial and operating plan, including go-to-market execution, customer acquisition, implementation, customer success, marketing, growth strategy, and company operating cadence. The founders will continue to steward the mission, product vision, and major strategic direction. This leader will have clear decision authority over agreed commercial priorities, budgets, team design, and execution. This role is ideal for a SaaS operator who knows how to turn an emerging product and strong market thesis into a repeatable growth engine.

Requirements

Significant leadership experience in SaaS growth, go-to-market, commercialization, or general management roles
Track record of building or scaling a repeatable growth engine in an early-stage or growth-stage company
Experience leading across sales, customer success, implementation, and marketing
Strong understanding of commercialization in complex customer environments
Demonstrated ability to hire, manage, and align cross-functional teams
Comfort working closely with founders and operating with high accountability in a fast-moving environment
Willingness to travel regularly — early on primarily to RDI/CSUSA corporate offices and school sites for training and onboarding, transitioning to travel for new account generation, client visits, and conferences as the role matures

Nice To Haves

Experience in edtech, K-12, or school-facing software
Experience with adoption-led or product-led growth motions, not just contract-led enterprise selling
Experience in markets where trust, compliance, safety, or public scrutiny matter
Familiarity with customer segments such as charter networks, private schools, school systems, or education organizations
Experience helping position a company for strategic investment, partnership, or acquisition

Responsibilities

Own the company operating cadence across commercial and customer-facing functions
Run weekly, monthly, and quarterly business reviews around growth, customer health, implementation progress, and launch readiness
Ensure clear priorities, accountability, and execution discipline across teams
Coordinate with product and engineering leadership to align commercial needs with development priorities
Help the company mature from founder-led execution into a durable operating system
Own the growth plan across acquisition, activation, adoption, retention, and expansion
Build and refine the go-to-market strategy across target customer segments
Establish pricing, packaging, pipeline discipline, and growth KPIs
Develop repeatable customer acquisition and expansion motions across direct, partner, and self-serve channels as appropriate
Stand up and manage the sales operating system, including pipeline management, forecasting, CRM discipline, and sales process
Recruit, lead, and develop early sales talent and external commercial resources
Improve conversion from interest to implementation through better qualification, messaging, and follow-through
Help define market sequencing, ideal customer profiles, and new channels that accelerate adoption
Build scalable onboarding, implementation, and activation systems
Ensure customers are successfully deployed and supported
Create a customer success function that drives adoption, satisfaction, retention, and expansion
Translate customer complaints, questions, and usage patterns into operational and product improvements
Establish support workflows, escalation pathways, and service expectations
Lead the commercialization side of marketing in close coordination with internal and external partners
Ensure brand, PR, content, campaigns, and demand generation are aligned to growth goals
Help sharpen product positioning, category messaging, and customer-facing narratives
Build a demand-generation engine that supports customer acquisition, usage, and expansion