General Manager - Ground Operations

Alliance Ground International•San Jose, CA

21h•Onsite

About The Position

Do you enjoy working outdoors in a fast-paced, safety-obsessed aviation environment? As a General Manager, you will be responsible for overseeing the operations of all departments within your station. You will be responsible for managing the budget for your station, and will provide leadership for all management staff. Ideal candidates will have at least five years of progressive aviation management experience, including customer service and ground handling for wide-body and narrow-body aircraft. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

Requirements

Must possess five years’ progressive management experience, possess a bachelor’s degree in Business or a related field, or a relevant combination of business experience and education
Possess a valid driver’s license with a clean driving record.
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
Must complete ramp and SIDA training to obtain airport authority identification security.
If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.

Nice To Haves

One+ year of relevant experience.

Responsibilities

Oversee all station operations, including ramp, cabin cleaning services, GSE maintenance, and customer service.
Be responsible for the station’s budgetary and financial responsibilities and ensure accurate billing is submitted in a timely manner.
Direct managers and support staff and oversee schedules to ensure adequate staffing for all operations.
Maintain working relationships with customers and provide prompt responses to service requests.
Assist recruiting team with hiring and oversee on-the-job training and ongoing team member professional development opportunities.
Observe and enforce all AGI and Airline safety regulations as well as company policies.
Actively search for future business opportunities