General Manager - Ground Operations

Alliance Ground International•Phoenix, AZ

1d•Onsite

About The Position

As a General Manager, you will be responsible for overseeing the operations of all departments within your station, managing the budget, and providing leadership for all management staff in a fast-paced, safety-obsessed aviation environment. Ideal candidates will have at least five years of progressive aviation management experience, including customer service and ground handling for wide-body and narrow-body aircraft. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies, providing services to over 100 airlines in 61 airports across the U.S. and Canada. AGI is home to over 12,000 team members, supporting over 1.5 billion Kilos and over 400,000 departures. The Ground division has a strong reputation in aviation ground services, committed to providing high-quality service and maintaining an outstanding safety track record. AGI is one of the fastest-growing, US-owned, ground handling companies in North America, providing ground, cargo, mail handling, and security services. Founded in 1987, AGI is headquartered in Miami and has more than 12,000 employees spread across 62 airports in the United States and Canada. AGI's portfolio of services includes air cargo, aircraft ground handling, e-commerce, passenger service, and security services. AGI is owned by Audax Group and Greenbriar Equity Group, LLC.

Requirements

At least five years of progressive aviation management experience, including customer service and ground handling for wide-body and narrow-body aircraft
Good Communication Skills – able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, and other ground crew to coordinate the movement and handling of planes, equipment, baggage, and cargo
Customer Service Skills – professional, courteous communication while resolving customer concerns
Airline Regulation Knowledge – Display knowledge of applicable FAA regulations, including standard security program and OSHA regulations
Familiarity with GSE maintenance procedures
Computer skills: may be required to use computer systems to track process completion, manage budgets, and produce reports
Problem-solving skills: may be called upon to troubleshoot issues during irregular flight operations
Time management skills: able to manage time effectively and lead teams to effectively manage time to complete tasks efficiently in a fast-paced environment
Possess a bachelor’s degree in Business or a related field, or a relevant combination of business experience and education
Possess a valid driver’s license with a clean driving record
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001
Must complete ramp and SIDA training to obtain airport authority identification security
If required by customer or role access, be able to secure a Customs Seal through the respective governing agency

Nice To Haves

One+ year of relevant experience

Responsibilities

Oversee all station operations, including ramp, cabin cleaning services, GSE maintenance, and customer service
Be responsible for the station’s budgetary and financial responsibilities and ensure accurate billing is submitted in a timely manner
Direct managers and support staff and oversee schedules to ensure adequate staffing for all operations
Maintain working relationships with customers and provide prompt responses to service requests
Assist recruiting team with hiring and oversee on-the-job training and ongoing team member professional development opportunities
Observe and enforce all AGI and Airline safety regulations as well as company policies
Actively search for future business opportunities
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures
Fully understand AGI Health & Safety and Security policies
Attend training courses as may be required by AGI