Operations Manager, Ground Operations

Veho•Orlando, FL

8h•Onsite

About The Position

As a site leader, the Operations Manager will play a vital role in the overall success of the warehouse facility by leading employee activity to achieve performance goals. This role is responsible for overseeing facility sort and driver launch operations while coaching, mentoring, and directing supervisors and associates to hit key KPIs and OKRs. The Operations Manager will also manage the operation’s P&L, lead logistics oversight, and focus on process improvement. Additionally, this position ensures safety in the warehouse, including championing OSHA compliance and appropriate reporting.

Requirements

Bachelor's degree from a four-year college or university, or 5-7 years experience in warehouse operations management
Minimum of 4 years leading and managing a team of direct and indirect reports
3+ years of experience in warehousing, inventory, or logistics
Flexibility, innovation, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environment
Ability to effectively respond to and interact with staff at all levels of the organization
Excellent written/oral communication skills
Intermediate analytical skills--experience with Excel/Google Sheets
Is physically able to stand for the duration of the shift, move boxes up and down, including bending and frequently lifting (up to 50 lbs required)
Willingness to work flexible schedules, including weekends, holidays, and evenings

Responsibilities

Build a high-performing team of supervisors and associates to deliver an advanced level of quality, speed, and service in all daily activities
Coach, train, and guide supervisors and associates for forwarding career progression
Use data and collaborate with the direct reports to identify and execute process improvements for the operation
Generate programs and practices that deliver a high level of customer satisfaction, on-time delivery success, and safety
Create, foster, and maintain strategic relationships within the Market, Region, and Central Operations teams
Partner with our Client Operations team to exceed client expectations as their last-mile delivery partner
Champion OSHA compliance and track incidents within markets
Lead through the lens of Veho's Values
Work cross-functionally to hire, retain, coach, and develop employees within the operation
Lead efforts to significantly impact efficiencies and scalability in WH operations (i.e. automated sortation implementation) as well as managing increased complexity at the market level (hub to spoke, master sort facilities, high volume facilities)