General Manager (Ecommerce) - Fairmont, IL

Americold • National Stock Yards, IL

8d • Onsite

About The Position

The General Manager (Ecommerce) will oversee all warehouse functions including operations, transportation, personnel, and customer service, ensuring alignment with company objectives and compliance with regulations. This role involves managing budgets, assigning work, monitoring departmental performance, and maintaining positive relationships with customers while implementing safety procedures and supporting company programs. The General Manager will also negotiate labor contracts and develop plans for disaster prevention and recovery.

Requirements

• College degree in business, logistics, or management plus minimum 5 years of experience required in warehousing or logistics management, or equivalent combination of education and experience.
• Minimum 3 years leading managers and large hourly workforce populations.
• Proven ability in planning, staffing, budgeting, and organizing warehouse operations.
• Familiarity with WMS and RF systems.

Nice To Haves

• Experience leading and managing eCommerce fulfillment OR direct-to-consumer (DTC) operations in a high-growth & high-volume environment, including receiving, inventory control, picking, packing, shipping, labor management, transportation coordination, and customer service.
• Strong understanding of DTC fulfillment KPIs, including order accuracy, on-time shipping, inventory accuracy, and customer satisfaction metrics.
• Ability to develop effective relationships and provide leadership to integrate diverse functions and individuals toward profitability objectives.
• Previous experience working within a temperature controlled distribution site or cold storage.
• Ability to communicate complex information clearly in writing and verbally to diverse audiences.
• Ability to interpret safety rules, operating and maintenance instructions, and procedures manuals.
• Demonstrated experience in analyzing operational challenges and implementing effective solutions.

Responsibilities

• Develop and manage the annual facility budget and ensure adherence across all warehouse departments.
• Direct and assign work, set performance objectives, and monitor progress toward departmental goals.
• Oversee all warehouse activities, costs, operations, and forecasts, ensuring operational performance meets company standards.
• Provide and maintain a safe work environment by identifying safety concerns and implementing cost-saving opportunities.
• Ensure compliance with all company policies and all federal, state, and local OSHA regulations.
• Represent the company to warehouse customers, secure additional business, and maintain positive customer relationships.
• Negotiate labor contracts with union representatives and develop plans for disaster prevention and recovery.
• Other essential duties may be applicable and assigned as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager