General Manager, Dietary Supplement Verification

USP•Rockville, MD

6d•Remote

About The Position

The General Manager, Dietary Supplement Verification is a senior leadership role responsible for leading the transformation, relaunch, and growth of USP’s Dietary Supplement Verification Program (DSVP), a multimillion dollar global business serving leading manufacturers, retailers, and industry stakeholders. This highly external-facing role is accountable for commercial repositioning, customer engagement, and market expansion, ensuring the program remains a trusted, premium verification standard. The role partners closely with the Head of Verification Operations and Marketing leadership to deliver a coordinated transformation while maintaining USP’s core promise that 'what’s on the label is what’s in the bottle.' Ultimately driving to intended business outcomes of consumer access to quality supplements and increasing revenue. The role leads execution of a multi-year investment program to strengthen commercial capabilities, expand marketing reach, and support long-term growth. It is supported by an existing commercial team and dedicated transformation resources, enabling focus on market-facing leadership and growth delivery.

Requirements

10+ years leadership/management experience
10+ years experience in dietary supplements or related industries, certification, or quality programs
Understanding of manufacturing and quality systems
Strong external-facing leadership track record

Nice To Haves

Experience in premium brand or B2C-influenced environments
Entrepreneurial builder mindset
Externally credible leader
Commercially sharp with customer focus
Effective in matrixed global organizations
Steward of premium, trusted brand

Responsibilities

Leads an existing commercial team, including two sales/business development resources and a dedicated marketing resource
Drives customer engagement, pipeline development, and relaunch execution through these team members
Leverages an internal strategy/transformation support resource to advance cross-functional initiatives, program redesign, pricing evolution, and operational improvements
Partners closely with Verification Operations and Marketing leadership across a matrixed environment
Scales team structure and capabilities over time in line with business growth and investment plans
Strengthening consumer trust in a complex dietary supplement marketplace
Expand access to trusted verification for consumers
Maintain USP’s status as a premium, independent standard
Support public health through improved product transparency
Lead external positioning and relaunch of DSVP
Drive pricing, value proposition, and competitiveness
Serve as primary external representative with customers and industry
Partner with Verification Operations on program evolution aligned to market needs
Collaborate with Industry Programs and Marketing leadership
Execute growth strategy across global customer base
Deliver outcomes aligned with investment program