General Manager - Commercial Door & Dock
About The Position
The General Manager leads day-to-day branch performance by aligning sales execution, service delivery, and operational excellence. This role drives revenue growth and profitability by developing customer relationships, managing the sales pipeline, and ensuring accurate estimating, scheduling, and follow-through. The manager oversees branch resources including staffing, training, inventory, facilities, and financial controls — to meet service levels and business targets. Success requires strong leadership, sound business judgment, and a hands-on approach to continuously improving safety, customer satisfaction, and branch results.
Requirements
- High School diploma or equivalent is required.
- Industrial Services and/or distribution services experience is required.
- Combined experience in B2B sales and operational practices of five (5) or more years with education is desirable.
- Drive business development
- Ensures Gold Card level customer support
- Develop sales targets
- Execute inventory management
- Knowledgeable on sales and operations planning and performance
- Knowledgeable on financial performance evaluation and problem-solving
- Able to coach and develop the team on skills
Nice To Haves
- Bachelor’s degree, highly preferred.
- Previous experience in managing Sales is desirable.
Responsibilities
- Manages the overall operations, sales, and business development activities for a branch location of an organization.
- Oversee branch operations, including staffing, training, inventory management, finance, systems, and facilities.
- Build and manage relationships with existing and prospective customers to maximize sales and satisfaction.
- Leads quoting, scheduling, and job execution to ensure projects and service work are delivered safely, on time, and within scope, coordinating with operations, technicians, and vendors as needed.
- Enforces safety, quality, and regulatory compliance across branch operations, conducting routine field/warehouse audits and driving corrective actions to reduce incidents and rework.
- Monitors and manages the branch financial performance to achieve sales, growth, and profitability targets.
- Maintains and utilizes up-to-date knowledge about the markets served, customers, vendors, and competitors to drive successful operations.
- Managers a Service Team through subordinate managers and directly leads the sales professionals.
- Provides input to strategic decisions that affect the functional area of responsibility.
- Responsible for input into developing the budget.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
