General Manager (Commercial Boilers)

D2B Groups•Hillside, NJ

62d•$100,000 - $150,000•Onsite

About The Position

Our client is a commercial and industrial boiler contractor serving building owners, property managers, hospitals, universities, manufacturers, and process facilities across New Jersey and the greater New York metropolitan area. Their work spans new boiler and boiler room installations, code repairs and alterations to pressure-retaining equipment, burner and controls retrofits, preventive maintenance agreements, emergency service, and efficiency upgrade projects. We are seeking a General Manager to take full operational and financial ownership of the business. This is a true P&L role. You will run service, construction, and shop operations day to day, own the numbers that ownership sees every month, protect and advance our code certifications, and build a durable leadership culture in a trade where skilled labor is scarce and loyalty is earned rather than bought. The right person is equal parts operator, financial thinker, and people leader — comfortable in a boiler room at 2 a.m. and in front of a spreadsheet the next morning. This role exists to professionalize how the business runs without breaking what already works. You will inherit experienced field technicians and long-standing customer relationships. Your job is to raise margin, tighten execution, and modernize systems while keeping the crew intact and the phone answered.

Requirements

Ten or more years of progressive operations leadership in commercial or industrial boiler, mechanical HVAC, power generation, or process piping contracting, including at least five years with direct P&L accountability.
Demonstrated experience operating inside an R Stamp certified organization — you have lived under a Quality Control Manual, worked alongside an Authorized Inspector, and been through a National Board review.
Working command of ASME Boiler and Pressure Vessel Code and the National Board Inspection Code as they apply to repair, alteration, and new installation.
Track record of improving gross margin and operating income in a service-and-project business, with specific numbers you can speak to.
Proven ability to build financial reporting from operational data and present it credibly to an owner, board, or private equity sponsor.
Experience leading fifteen or more employees across field and office functions, including hiring, development, and performance management.
Fluency with service management and ERP platforms and the discipline to make a team actually use them.
Bachelor’s degree in engineering, construction management, business, or a related field — or an equivalent combination of trade credentials and operating experience.
Valid driver’s license and willingness to be present in the field and at customer sites throughout the NJ/NY territory.

Nice To Haves

Direct experience managing or holding responsibility for an R Stamp quality program, including manual authorship or revision and audit preparation.
Additional ASME certifications in the organization’s scope, such as S, U, PP, or A stamps, and National Board VR experience.
Prior background as a boiler technician, boilermaker, welder, or field service engineer before moving into management.
Experience with combustion analysis, boiler efficiency testing, stack loss and thermal efficiency measurement, O2 trim, turndown optimization, and heat recovery.
Union contract administration experience in the NJ/NY market.
Formal change management, Lean, or continuous improvement training.
Experience integrating an acquired business or standing up new systems and processes post-acquisition.

Responsibilities

Profit & Loss Ownership: Own the P&L outright — top line, gross margin, overhead, and net. Build and defend the annual operating budget, own gross margin by division and by job, manage work-in-progress and percentage-of-completion reporting, drive cash performance, and approve pricing, quoting standards, labor rates, and markup structures.
Financial Reporting & Analysis: Produce the monthly financial package including P&L with budget variance, gross margin by revenue line, backlog and WIP schedules, cash flow and aging, and KPI dashboards. Build operating metrics such as technician billable utilization, revenue per technician, first-time fix rate, callback percentage, average service ticket, quote-to-close conversion, PM agreement renewal and attachment rates, and overtime as a percentage of field labor. Prepare capital request business cases and develop customer-facing financial proposals for capital projects.
Operations, Code Compliance & the R Stamp Program: Maintain the integrity of the company’s National Board R Certificate of Authorization, ensure repairs and alterations to pressure-retaining items are performed and documented to NBIC (NB-23) requirements, govern the welding program, apply ASME Section I, Section IV, and Section VIII Division 1 requirements, enforce ASME CSD-1 controls and safety device requirements and NFPA 85 combustion safety practice, own field execution across service dispatch, project scheduling, manpower planning, procurement and equipment lead times, subcontractor management, fleet, and shop throughput, and own safety outcomes.
Team Leadership & Change Management: Lead a multi-disciplinary team spanning field service technicians, boilermakers and welders, project managers, estimators, dispatch, and administrative staff. Introduce process, measurement, and accountability, build the succession bench by recruiting, developing, and retaining technicians, set clear performance expectations, and serve as the escalation point for customer conflict, jobsite disputes, and internal friction.
Commercial Growth & Customer Retention: Grow recurring revenue through preventive maintenance agreements and full-coverage service contracts, support estimating and bid strategy on larger installations and retrofits, position the company on efficiency-driven work, and maintain relationships with OEMs, distributors, engineering firms, mechanical contractors, and property management groups.